Adrienne Dunaway
Clayton,NC
Summary
Detail-oriented professional with exceptional communication and project management skills. Demonstrates ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Partner Hero
11.2021 - 02.2022
- Customer support for Etsy and for Health mine
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Restaurant Manager
The Lost Cajun
12.2018 - 01.2020
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Carefully interviewed, selected, trained, and supervised staff.
Manager
Outback Steakhouse
06.2006 - 12.2018
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Accomplished multiple tasks within established timeframes.
Education
High school or equivalent -
Associate of Science - Medical Office Administration
Johnston Community College
Smithfield, NC07-2025
Skills
- Restaurant Management
- Hospitality industry background
- Event coordination experience
- Budget management expertise
- Catering management
- Food safety management
- Operational leadership
- Human resources management
- Data-driven forecasting
- Food preparation skills
- Cost analysis and pricing
- Point of sale expertise
- Team leadership experience
- Client support
- Strong organizational skills
- Inventory management
- Team leadership
- Proficient in Microsoft Office
- Coordinating events
- Financial planning
- Operational efficiency management
- Retail merchandising
- Supply chain purchasing
- Strategic business development
- Talent acquisition
- Proficient in Microsoft PowerPoint
- Medical coding
- Patient scheduling management
- Strong communication skills
- Critical thinking
- Professional telephone etiquette
- HIPAA compliance
- Medical terminology expertise
- Medical office software usage
- Electronic health records management
- Insurance billing
- ICD-10 coding
- Insurance billing procedures
- Claims processing
- Patient registration
- Managing patient records
- Patient scheduling
- Medical billing
- Healthcare coding competency
Timeline
Customer Service Representative
Partner Hero
11.2021 - 02.2022
Restaurant Manager
The Lost Cajun
12.2018 - 01.2020
Manager
Outback Steakhouse
06.2006 - 12.2018
High school or equivalent -
Associate of Science - Medical Office Administration
Johnston Community College
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