Cessie Cooper
Montgomery,AL
Summary
Driven, goal-oriented sales associate with over five years of retail experience working in a team so that we can meet sales goals and create excellent customer service experiences in a fast-paced and complex shopping environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Alorica
Montgomery, AL
01.2022 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Quality Inspector
Mobis
Montgomery, AL
05.2020 - 04.2023
- I inspected parts and made sure they were not damaged
Assistant Manager
McDonald's
Montgomery, AL
01.2015 - 09.2020
- Helped with truck orders and placement helped produced employee work schedule weekly by deadline controlled labor and food cost complied with health department standards managed a shift of10 or more, replied to customer complaints and handled them helped employees when short handed or backed up helped with hiring process
Assembly Line Worker
Lear Corporation
Montgomery, AL
08.2018 - 05.2020
- Assembled parts on a line setting
Retail Sales Associate
Hibbett Sports/City Gear
Montgomery, AL
09.2013 - 07.2015
- I made sure products and sale item were correctly tagged
- I also assisted with cash register and bagging
- I put out new products, restocked shelves, and checked in truck orders
Cashier/Customer Service
Popeye's Restaurants
Montgomery, AL
08.2011 - 06.2013
- Assisted customers with orders and helped drive thru and use of register to ring up orders helped solve customer complaints maintained drive thru time with less than an average of2 minutes and18 seconds helped keep lobby clean and followed health department standards
Education
GED - undefined
H Councill Trenholm State Technical College
Montgomery, AL03.2008
Skills
- Quality Inspection
- Quality Control
- Manufacturing
- Quality Assurance
- Customer service
- Retail sales
- Computer skills
- Schedule management
- Management
- Cash register
- Fashion retail
- Cash handling
- Workday
- Warehouse experience
- Quick service & fast food restaurant
- Restaurant management
- Restaurant experience
- Cooking
- Sales
Certification
Food Handler Certification
Timeline
Customer Service Representative
Alorica
01.2022 - 12.2024
Quality Inspector
Mobis
05.2020 - 04.2023
Assembly Line Worker
Lear Corporation
08.2018 - 05.2020
Assistant Manager
McDonald's
01.2015 - 09.2020
Retail Sales Associate
Hibbett Sports/City Gear
09.2013 - 07.2015
Cashier/Customer Service
Popeye's Restaurants
08.2011 - 06.2013
GED - undefined
H Councill Trenholm State Technical College