Lindsay Casagrandas
Advocate
Worcester,MA
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
9
9
years of professional experience
Work History
Waitress Trainee
Dennys Restaurant
01.2023 - 01.2023
- Maintained clean and organized dining areas to uphold restaurant hygiene and safety standards.
- Served food and beverages promptly with focused attention to anticipate and meet customer needs in timely manner.
- Provided knowledge about menu items to customers and provided appropriated suggestions.
- Built warm connections with customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Supported needs of 50- person wait staff who attended to specific needs of countless customers daily for Denny's restaurant with social relevancy and intentionality.
Sales Associate
Family Dollar
12.2014 - 01.2015
- Organized racks and shelves to maintain steady increase in sales, serving, on average, more than 50 to 60 costumers per day.
- Welcomed customers and supported customers in locating products within store and in database for surrounding stores.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance and increase sales.
- Provided product suggestions to meet customer needs as appropriate.
- Assisted with conflict resolution and de-escalation of customers as necessary.
Banquet Server
Aqua Turf Club
03.2014 - 06.2014
- Prepped for event functions, setting up banquet tables and chairs for 100 or more guests.
- Arranged banquet decor aligning with seating plan and function theme.
- Carried out professional service, retaining polite and friendly approach at all times.
- Communicated with managerial and kitchen staff as needed and provided information to guests as necessary.
- Maintained food and safety standards at all times.
- Served appetizers, entrees, and beverage refills to guests, providing friendly, courteous service to create memorable moments.
- Assisted with breakdown following events to ensure that rooms/spaces were clean and ready for upcoming functions.
Education
Business Administration And Management
Naugatuck Valley Community College
Waterbury, CTCNA - Certified Nurses Aide
Academy of Medical Training
Waterbury01.2016
Skills
- Restaurant Operation
- Product Knowledge
- Event Planning and Support
- Table Setting Arrangements
- Stocking and Replenishing
- Customer Service
- Communication
- Conflict Resolution
- De-escalation
- Food Safety
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden
Timeline
Waitress Trainee
Dennys Restaurant
01.2023 - 01.2023
Sales Associate
Family Dollar
12.2014 - 01.2015
Banquet Server
Aqua Turf Club
03.2014 - 06.2014
Business Administration And Management
Naugatuck Valley Community College
CNA - Certified Nurses Aide
Academy of Medical Training
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