Lindsay Chin
Los Angeles,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Customer Care
American Airlines
LAX
04.2022 - 05.2023
- Issue, reissue and refund passenger tickets, book, ticket and confirm flight reservations, perform passenger check-in and passenger seat assignment, rectify oversold seat assignments, and issue upgrades, perform passenger boarding, including ticket lift and/or boarding pass lift/verification, assist customers needing special assistance or in-station; assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors, and provide quality customer service in a professional manner and in accordance with American's guidelines.
Cargo
American Airlines
LAX
04.2017 - 04.2022
- Load/unload freight, operating forklifts to transport cargo, and processing all cargo documents such as dangerous goods etc.
Education
Santa Monica Community College
Alexander Hamilton High School
Skills
- Self-orientated
- Work at fast pace
- Great communicational skills
- Very punctual and consistent
- Exceptional Organizational Skills
- Customer Service Background
- Teamwork and Collaboration
- Analytical/Research skills
- Computer/Technical Literacy
- Flexibility
- Adaptability
- Managing Multiple Priorities
- Communication skills and Leadership Management
References
- Teena Henry, American Airlines, (954) 881-0194
- Carol Wedderburn, Care Unlimited Health Services, (323) 816-3461
- Karenka Nasution, Alaska Airlines, (323) 320-1710
- Melissa Skillington, G2 Secure Staff, (562) 225-4004
Timeline
Customer Care
American Airlines
04.2022 - 05.2023
Cargo
American Airlines
04.2017 - 04.2022
Santa Monica Community College
Alexander Hamilton High School