Lindsay Conway
Glen Burnie,MD
Summary
Recently licensed Master Social Worker with successful experience in building and fostering therapeutic relationships, managing caseloads, implementing evidence-based interventions, advocating, and connecting clients with community resources. Motivated and dedicated to creating a positive impact in individuals lives who are facing mental health challenges. My goal is to use my current knowledge while continuing to expanding my knowledge to motivate change and ensure high-quality client care.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Call Center Representative
Telerep
Glen Burnie, MD
11.2022 - Current
- Provided efficient and professional handling of incoming customer calls and inquiries, promptly resolving issues to satisfaction.
- Utilized strong communication skills to actively listen to customer concerns, effectively providing accurate information on products and services.
- Efficiently handled high call volumes, ensuring exceptional customer service and satisfaction levels
Intake Coordinator - Community Psychiatry
University of Maryland Medical Center
Baltimore, MD
02.2022 - 07.2022
- Efficiently conducted comprehensive clinical intake evaluations, ensuring convenient appointment scheduling for all referrals.
- Obtained psychosocial background information and recommendations from referral sources.
- Managed the facilities waiting list and consistently updated referrals and referral sources for individual's status on the list.
- Oversaw the mailing of admission letters to new members, as well as implemented follow-up surveys.
- Developed a comprehensive list of referral sources and facilitated access to necessary resources for clients.
- Responsible for ensuring insurance eligibility by confirming and securing required authorizations.
- Handled a significant influx of incoming phone calls.
- Achieved timely completion of monthly spreadsheets for clinic evaluations.
- Arranged and coordinated client transportation services when required.
Charge Entry Specialist
Clearway Pain Solutions
Annapolis, MD
2019 - 02.2022
- Entered charges at a minimum of 400 per day in a timely and accurate manner.
- Validated the accuracy of CPT and ICD-10 codes through thorough examination of medical documentation.
- Upheld HIPAA regulations and maintained strict confidentiality.
Prior Authorization Specialist
Clearway Pain Solutions
Annapolis, MD
2017 - 2019
- Prepared and completed payer-specific prior authorization requests, interpreted medical policy criteria, and applied appropriate guidelines to prior authorization requests for musculoskeletal procedures.
- Performed detailed analysis of patient records and imaging reports to facilitate submission of complete and accurate medical documentation to insurance providers.
- Verified patient eligibility and benefits before procedures.
Billing / Eligibility Specialist
Clearway Pain Solutions
Annapolis, MD
2014 - 2017
- Confirmed patients' insurance coverage, deductibles, and copays in advance of office visits.
- Implemented effective strategies to develop self-payment options and negotiate suitable payment arrangements with patients.
- Effectively handled patient inquiries related to outstanding balances, demonstrating excellent customer service skills.
Education
Master of Social Work -
Capella University
Minneapolis, MN 09-2023
Bachelor of Science - Psychology
University of Maryland Global Campus
Adelphi, MD 01-2020
Associate of Applied Science - Forensic Science
Anne Arundel County Community College
Arnold01-2017
Skills
- Confident Communication and Interpersonal Skills
- Organization and Time Management
- Establishing Rapport and Building Relationships
- Strategic Planning, Implementation, and Evaluation
- Active Problem-Solving
- High Sense of Self-Awareness
Social Work Experience
Anne Arundel Counseling | Columbia, MD
Social Work Intern
July 2022-September 2023
- Facilitated effective communication and coordination with social workers throughout the agency.
- Provided consistent support to a diverse group of 15-20 clients utilizing both in-person and telehealth services.
- Provided counseling to individuals on various topics like emotions, relationships, personal issues, stress management, and crisis intervention using evidence-based techniques.
- Performed evaluations for children, teenagers, and adults facing mental health issues to create effective treatment plans.
- Conducted group sessions for substance use disorders, supporting 15-20 attendees in each session.
- Facilitated connection between clients and community resources.
- Established productive working relationships with probation officers, attorneys, and other agencies.
- Recorded comprehensive case history and drafted detailed reports.
Certification
- Maryland Licensed Master Social Worker (LMSW), License #31602
References
References available upon request.
Timeline
Call Center Representative
Telerep
11.2022 - Current
Intake Coordinator - Community Psychiatry
University of Maryland Medical Center
02.2022 - 07.2022
Charge Entry Specialist
Clearway Pain Solutions
2019 - 02.2022
Prior Authorization Specialist
Clearway Pain Solutions
2017 - 2019
Billing / Eligibility Specialist
Clearway Pain Solutions
2014 - 2017
Master of Social Work -
Capella University
Bachelor of Science - Psychology
University of Maryland Global Campus
Associate of Applied Science - Forensic Science
Anne Arundel County Community College