Adriana Soto

Manage high-volume inbound and outbound calls, including local, long-distance, and international, ensuring accurate routing and professional communication.

Operate paging systems (overhead, alpha, and PC-based) to contact or locate physicians, medical staff, and other personnel.

Support the Medical Residency Program by paging Attendings, Residents, and Interns and maintaining up-to-date physician on-call schedules.

Monitor and respond to emergency codes (Code Blue, Code Gray), alarms (Fire, Gas), and critical system alerts via hospital panels and scrolling marquees.

Execute emergency communication protocols, including overhead announcements and system alerts, in alignment with hospital disaster management plans.

Maintain the daily PBX pass-down log, documenting shift activities, schedule changes, and emergency events including use of translation and credit card services.

Act as shift leader in the absence of management, providing guidance and support to team members.

Train new and existing staff on software, procedures, and best practices; cross-train in multiple systems for operational flexibility.

Perform administrative tasks such as schedule updates, exception handling, and routing rule modifications to ensure seamless communication support.

Deliver general information to patients, staff, and external parties in accordance with hospital policies and confidentiality standards.

Available for on-call duty as required.