Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic
Open To Work

Lindsay Cusac

FL

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Billing Representative Senior Customer Service RepresentativeDental ReceptionistUtility Clerk

Work Type

Full Time

Location Preference

RemoteHybrid
Location: FLZephyrhills, FLDade City, FLWesley Chapel, FL
Open to relocation: Yes

Salary Range

22/hr - 30/hr

Important To Me

Work-life balanceHealthcare benefitsWork from home optionPaid time offStock Options / Equity / Profit Sharing4-day work week

Summary

Dynamic Senior Customer Service Representative with a proven track record at South Jersey Gas, excelling in complaint resolution and customer support. Recognized for implementing process improvements that boosted customer satisfaction and consistently exceeding performance targets. Skilled in account management and adept at maintaining composure under pressure while resolving complex issues efficiently.

Overview

26
26
years of professional experience

Work History

Billing Representative

South Jersey Gas
Atlantic City, NJ
02.2026 - Current
  • Processed customer billing inquiries efficiently and accurately.
  • Managed account adjustments, ensuring compliance with company policies.
  • Utilized billing software to generate and distribute invoices promptly.
  • Collaborated with team members to resolve discrepancies in billing records.
  • Provided excellent customer service by addressing questions regarding charges.
  • Reviewed and solved account and billing discrepancies.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Achieved consistent performance metrics targets by prioritizing tasks effectively amid fluctuating workloads.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Ensured accurate recordkeeping by maintaining up-to-date customer account information in the database.

Senior Customer Service Representative

South Jersey Gas
12.2017 - 02.2026
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed high-volume call flow, ensuring timely responses to service requests.
  • Trained and mentored new team members on best practices and company policies.
  • Implemented process improvements that enhanced customer satisfaction ratings.
  • Collaborated with cross-functional teams to address complex customer issues efficiently.
  • Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Mentored junior team members, contributing to their professional development and overall team success.
  • Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative on multiple occasions.
  • Processed, scheduled and executed customer orders for new and established customers.
  • Addressed escalated issues with diplomacy and tact while finding resolutions that satisfied both the client''s concerns and company interests.

Education

Registered Dental Assistant -

CCTec
Bridgeton, NJ

Skills

Customer support

  • Customer relations skills
  • Invoice processing
  • Account monitoring
  • Data entry expertise
  • Medical records management
  • Account management
  • Medical office administration
  • Account reviews
  • Problem-solving
  • Multitasking and organization
  • Verbal and written communication

Complaint resolution

Quality assurance

Account management

Conflict management

Documentation review

Escalation management

Call center experience

De-escalation techniques

Email management

Calm under pressure

Understanding customer needs

Issue and complaint resolution

Accomplishments

Recipient of the G.O.A.T award

Elite team recipient for 99.8% yearly average award

Affiliations

Recording Secretary for IAM Union Local S-76.

Timeline

Billing Representative

South Jersey Gas
02.2026 - Current

Senior Customer Service Representative

South Jersey Gas
12.2017 - 02.2026

Registered Dental Assistant -

CCTec

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