Dedicated team player with strong customer service and communication skills. Proven ability to enhance guest experiences and manage high-volume interactions effectively, contributing to repeat business and customer satisfaction. Developed a strong work ethic through diverse roles.
Work History
Server/Bartender
2 Years 11 Months
Gristmill Brewery | 09.2023 - Current
Delivered exceptional customer service in high-volume environment, ensuring guest satisfaction and repeat business.
Developed cocktail recipes and maintained updated drink menu, showcasing creativity and knowledge of mixology.
Collaborated with kitchen staff to synchronize food and beverage orders, enhancing overall dining experience.
Operated point-of-sale system efficiently, managing transactions and processing payments accurately.
Customer Service Cashier
1 Year
3TK Potsdam | 08.2025 - Current
Prepare and distribute Lit Energy teas while providing friendly, professional customer service
Promote products through direct customer interaction, recommendations, and product knowledge
Work efficiently in a customer-facing environment while maintaining quality and presentation.
Digital Communications & Website Support
9 Months
Niagara University Rugby | 08.2024 - 05.2025
Created and published post-game reports detailing game results, team updates, and highlights.
Designed and updated website content to keep information current and engaging
Drafted and distributed email communications to alumni, families, and supporters.
Promoted upcoming games and events through website updates and email outreach.
Lifeguard
4 Years 4 Months
Massena Town Beach | 05.2021 - 09.2025
Monitored beach for safety, ensuring compliance with health regulations and emergency protocols.
Monitored pool area for safety, ensuring compliance with health regulations and emergency protocols.
Conducted regular inspections of lifeguarding equipment to maintain operational readiness and safety standards.
Educated beach patrons on safety guidelines and swimming rules to promote a safe recreational environment.
Education
High School Diploma
Massena Central High School | Massena | 06-2024
Honor Roll
Henry P. Clark Scholarship Recipient
Extracurricular Activities: Hockey, Soccer, and Lacrosse