Lindsay Denton
Fort Edward,NY
Summary
Personable Guest Service Manager with skills in handling financial transactions and maintaining business management systems. Over 6 years of customer service experience and extensive knowledge of business operations and procedures. Builds supportive work environments that boost staff efficiency as well as building guest relations.
Overview
6
6
years of professional experience
Work History
Guest Service and Events Manager
Sky Zone Queensbury
06.2017 - Current
- Assisted in opening other locations and training new staff to company standards
- Perform cash audits, process payments and verifying team members cash handling abilities
- Attended to customer needs, responding to questions, complaints and escalations.
- Monitored staff training, scheduling and shift changes.
- Understood and implemented safety and emergency procedures.
- Assisted with guest event bookings, confirming that guests have excellent experience and building guest relationships.
- Developed strategies to grow client base and implemented appropriate sales plans to target prospective customers.
- Oversaw day-to-day operations with staff of 60 employees
Education
Associate of Science - Biology
Suny Adirondack
Queensbury05.2025
Skills
- Event Billing
- Event Sales
- Expense Control
- Budget Development
- Cash Counting
- Deposit and Withdrawal Management
- Guest Relations
- Project Oversight
- Talent Recruitment
- Fundraising Events
- Staff Oversight
- New Business Development
Timeline
Guest Service and Events Manager
Sky Zone Queensbury
06.2017 - Current
Associate of Science - Biology
Suny Adirondack
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