Lindsay Dilley
Asheville,NC
Overview
12
12
years of professional experience
Work History
Merchandise & POS Planner
Highland Brewing Company
Asheville, NC
03.2023 - Current
- Planned, sourced, received, deployed, priced, merchandised and inventoried all items for the onsite retail store, the webstore, and the sales team for POS.
- Worked closely with Marketing, Sales, Accounting, Distribution, Hospitality, Events, and Facilities to meet needs across departments.
- Developed more efficient systems for ordering and tracking across multiple departments.
- Designed and facilitated the merch store move and overhaul.
- Implemented a pre-order process for our sales team to use with distributors to minimize waste and maximize buying power.
- Worked on the Marketing Team to develop annual sweepstakes, ad campaigns, new packaged beer names and releases, Cold Mountain execution and branding, 30th Anniversary campaign, and more.
- Collaborated with multiple Sports Coordinators to develop the Disc Golf program.
Owner
Residential Cleaning Service
Asheville, NC
04.2020 - 06.2022
- Started a business from scratch, sourcing clients and researching best cleaning practices during the pandemic.
- Rendered detailed and timely cleaning services.
- Organized and scheduled cleaning appointments with clients.
- Maintained inventory of necessary cleaning supplies and equipment.
Brewery Tour Guide
Asheville Brewery Tours
Asheville, NC
08.2016 - 03.2020
- Facilitated tours of 3-4 breweries for groups of 10-50 folks.
- Managed relationships with breweries and bartenders to ensure proper scheduling.
- Set appropriate boundaries and expectations for groups of drinking visitors to ensure a good and safe time.
Account Manager & Educator
Counter Culture Coffee
Asheville, NC
08.2012 - 08.2017
- Developed and maintained relationships with 45 accounts including cafes, restaurants, and grocery stores.
- Created custom training programs for each account.
- Consulted with owners and managers to help them best optimize profits, customer relationships, and employee culture.
- Taught a 10 course coffee education program.
- Organized and hosted industry and public events.
- Successfully navigated a self-directed and self-motivated work environment.
- Helped implement a mentor program for new hires in other regions.
- Contributed to new curriculum development.
Education
Some College (No Degree) - Psychology
Indiana Wesleyan University
Marion, INLevel 1
Cicerone
Skills
- Process & Systems Improvement
- Interdepartmental Coordination
- Killing it on the Pickleball Court, Disc Golf Course, or Ping Pong Table
- Dynamic Task Management and Reprioritization
- Pivoting
- Transforming raw ingredients into easily consumed, well rounded outcomes (I'm a great cook)
References
References available upon request.
Timeline
Merchandise & POS Planner
Highland Brewing Company
03.2023 - Current
Owner
Residential Cleaning Service
04.2020 - 06.2022
Brewery Tour Guide
Asheville Brewery Tours
08.2016 - 03.2020
Account Manager & Educator
Counter Culture Coffee
08.2012 - 08.2017
Some College (No Degree) - Psychology
Indiana Wesleyan University
Level 1
Cicerone