Lindsay Dorfils
Lima
Summary
Dynamic Employment Case Manager with a proven track record at Jewish Family Services, excelling in client advocacy and career counseling. Skilled in case documentation and interpersonal communication, I successfully supported clients in achieving employment goals, enhancing their transition into the workforce, and fostering holistic support through collaboration with multidisciplinary teams.
Professional with expertise in employment services, prepared to excel in this role. Demonstrates strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Skilled in client assessment, job placement strategies, and support services. Known for excellent communication, empathy, and problem-solving abilities, fostering positive outcomes for clients and organizations alike.
Overview
8
8
years of professional experience
Work History
Employment Case Manager
Jewish Family Services of Washtenaw County
10.2024 - Current
- Conducted regular follow-up with employed clients, providing ongoing support and troubleshooting any issues that arose during their transition into the workforce.
- Provided ongoing case management services, monitoring client progress toward employment goals and making necessary adjustments to plans.
- Obtained benefits analysis reports and interpreted results to assist and counsel clients.
- Collaborated with multidisciplinary teams to provide holistic support for clients, resulting in successful job placements.
Recruiter/Account Manager
First Diversity
12.2023 - 10.2024
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
Sales Representative
Ecco
09.2020 - 09.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Customer Service Representative
Contact Center Dominicana
10.2018 - 08.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
English Teacher
La Bergerie Elementary School
05.2017 - 06.2018
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
Education
High School Diploma -
Sonlight Academy
Port-de-Paix, HaitiSkills
- Case documentation
- Resume development
- Client advocacy
- Career counseling
- Interpersonal communication
Computer Skills
- Microsoft Word
- Microsoft Office
- Google Drive
- CRM
- Okta
- Email Communication
- Internet Browsing
- File Management
- Spreadsheets
Languages
English
Native or Bilingual
Haitian Creole
Native or Bilingual
Timeline
Employment Case Manager
Jewish Family Services of Washtenaw County
10.2024 - Current
Recruiter/Account Manager
First Diversity
12.2023 - 10.2024
Sales Representative
Ecco
09.2020 - 09.2023
Customer Service Representative
Contact Center Dominicana
10.2018 - 08.2020
English Teacher
La Bergerie Elementary School
05.2017 - 06.2018
High School Diploma -
Sonlight Academy
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