Lindsay Durino
Neptune City,NJ
Summary
Dynamic retail professional with extensive experience at Macy’s, excelling in driving sales growth and enhancing customer satisfaction. Proven expertise in inventory management and staff development, fostering a collaborative team environment. Recognized for implementing effective sales strategies that consistently exceed performance goals while maintaining operational efficiency.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Sunglass Hut
Tinton Falls, New Jersey
01.2026 - Current
- Managed daily operations to ensure excellent customer service and product availability.
- Supervised daily operations including scheduling shifts, assigning duties.
- Trained and mentored staff on sales techniques and product knowledge.
- Resolved customer inquiries and complaints to enhance customer satisfaction.
- Oversaw inventory management to ensure optimal stock levels and organization.
- Assisted in developing promotional strategies that contributed to increased sales.
- Collaborated with management to analyze sales data for trend identification.
- Ensured compliance with safety regulations and company policies.
Floor Supervisor
Calvin Klein
Tinton Falls, New Jersey
04.2023 - 01.2026
- Supervised daily floor operations to ensure smooth customer experiences.
- Trained and mentored staff on product knowledge and customer service, enhancing team effectiveness and customer satisfaction.
- Managed inventory levels and organized stock replenishment to ensure product availability and efficient floor operations.
- Ensured compliance with company policies, safety standards, and procedures consistently.
- Addressed customer inquiries and resolved issues promptly and effectively.
- Oversaw cash register operations, ensuring accurate handling of deposits, withdrawals, and transfers.
- Collaborated with management to implement visual merchandising standards, improving store presentation and customer engagement.
- Collaborated with other departments to meet organizational objectives.
Assistant Manager, Merchandising
Old Navy
Eatontown, NJ
06.2021 - 03.2023
- Managed merchandising strategies to enhance product presentation and customer engagement.
- Drove profitable sales growth across all store functions, including operations and talent development.
- Implemented customer-centric strategies that contributed to enhanced store sales.
- Utilized metrics to consistently meet or exceed business performance goals.
- Executed store strategy to successfully meet defined performance targets.
- Accountable for team performance by coaching and providing constructive feedback.
- Recruited and developed high-performing brand associates and expert teams.
Sales and Customer Svc Manager
Macy’s
Eatontown, USA
06.2020 - 05.2021
- Driving and exceeding sales goals by leading initiatives through coaching and recognition, while optimizing productivity and efficiency.
- Managed customer service operations to improve customer satisfaction and loyalty.
- Ensured effective sales floor coverage and led selling initiatives throughout the store.
- Interviewed, hired, trained, and managed direct and indirect reports to achieve performance expectations and resolve colleague issues.
- Monitor and address performance issues on a timely basis.
- Reviewed sales data to recognize colleagues and developed strategies for improvement based on report analysis.
- Actively fill open positions prioritizing internal colleagues in Commission, Specialist and High Level selling areas.
- Communicate and promote programs, marketing tools and events.
- Supporting Manager, Operations & Visual Merchandising to complete all operational activities, including price changes, ad set up/ take down, merchandising, fulfillment and RTV’s.
- Stayed informed of all company policies to ensure compliance and effective operations.
Education
BFA -
School of Visual Arts
NY, NY05-2013
Skills
- Retail operations
- Inventory management
- Sales analysis
- Sales forecasting
- Store presentation
- Cash handling
- Staff supervision
- Staff development
- Operational efficiency
- Customer relationship management
- Time management
- Team collaboration
Timeline
Assistant Manager
Sunglass Hut
01.2026 - Current
Floor Supervisor
Calvin Klein
04.2023 - 01.2026
Assistant Manager, Merchandising
Old Navy
06.2021 - 03.2023
Sales and Customer Svc Manager
Macy’s
06.2020 - 05.2021
BFA -
School of Visual Arts