Lindsay Frey
North Miami Beach,FL
Summary
Motivated professional and lover of all things beauty! I come with extensive experience in sales and management, all the while delighting clients with a level of customer service in a class of it's own.
Overview
16
16
years of professional experience
Work History
Trending Beauty Manager
Neiman Marcus
08.2023 - Current
- Analyzed sales trends to optimize inventory levels and improve merchandising strategies.
- Established and maintained strong relationships with over 3 dozen vendors to negotiate favorable terms and secure exclusive product launches.
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Developed and executed successful promotional events, driving increased sales and client loyalty.
- Delivered consistently exceptional customer service, establishing lasting relationships with clients and generating repeat business.
- Increased client retention rates through effective communication strategies, follow-up appointment scheduling, and targeted promotions for loyal customers.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Collaborated with marketing team to create promotional events that increased foot traffic and sales volume.
- Received an award from Senior Management in recognition of being a "Team Player".
Administrative Assistant
Pershing Industries
09.2020 - 08.2023
- Personal assistant to CEO.
- Streamlined operations and prioritized tasks, increasing revenue.
- Answer multi-line phone system, route calls, deliver messages to staff and greet visitors.
- Interact with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Manage office.
- Schedule office meetings and client appointments for staff members.
- Handle client correspondence and tracked records to foster office efficiency.
Manager Jo Malone London Saks Fifth Avenue
Estee Lauder Companies Inc
12.2016 - 08.2020
- Consistently achieved sales plans for both store and vendor, all while cross selling and proving myself versatile in department store setting.
- Forged many profitable working relationships with other associates throughout store, partnering with them to build sales and delight clients.
- Was regularly recognized for amount of positive client surveys received, ability to exceed percent to plan goal, attaining goals for events such as Beauty Week, Fragrance Week, Gift Card Event, and Saks Triple Points.
- Won company wide national "Selling Hero" award in both May 2018 and January 2020 for overall performance.
Assistant Store Manager
BCBGMAXAZRIA
12.2015 - 12.2016
- Acted as store manager.
- Fully staffed store upon my arrival, and trained team.
- Relished in coaching stylists and watching them grow professionally while attaining their personal goals.
- Put much emphasis on demonstrating excellent customer service.
- Store was recognized within district for significant decrease in store shortage.
- Was responsible for all in store operations, visual merchandising, loss prevention, human resources, reporting figures, training, coaching, career development, and inventory.
- Sales plans were met.
MAC Artist and Third Key
MAC Cosmetics
05.2009 - 11.2015
- Initially hired as part time artist, but after successfully surpassing all expectations, a full time artist position was created for me.
- Attained all MAC artistry certifications, was a member of the Impact Team, consistently achieved sales plans, and was recognized for my clienteling skills and ability to book appointments for both makeup applications and events.
- In 2011, the Senior Retail Manager for MAC New England nominated me for national "Hometown Hero Award" for my work as the region's Viva Glam Ambassador and volunteer efforts with The MAC AIDS Fund.
Education
Bachelor of Arts - Dance / Classical Ballet
The Boston Conservatory
Boston, MAHigh School Diploma -
Phillips Exeter Academy
Exeter, NHSkills
- Sales Expertise
- Customer Service
- Team Bonding
- Social Perceptiveness
- Excellent People Skills
- Verbal and Written Communication
- Policy and Procedure Adherence
- Merchandising Proficiency
- Suggestive Selling
- Teamwork and Collaboration
- Strategic Planning
- Fraud Detection
- Store Opening and Closing
- Retail Store Operations
- Listening Skills
- Presentations and Demonstrations
- Stocking and Replenishing
- Time Management
- Business Planning
- Critical Thinking
Additional Information
References will be furnished upon request.
Timeline
Trending Beauty Manager
Neiman Marcus
08.2023 - Current
Administrative Assistant
Pershing Industries
09.2020 - 08.2023
Manager Jo Malone London Saks Fifth Avenue
Estee Lauder Companies Inc
12.2016 - 08.2020
Assistant Store Manager
BCBGMAXAZRIA
12.2015 - 12.2016
MAC Artist and Third Key
MAC Cosmetics
05.2009 - 11.2015
Bachelor of Arts - Dance / Classical Ballet
The Boston Conservatory
High School Diploma -
Phillips Exeter Academy
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