Lindsay Gregory
Everett,WA
Summary
Dependable Dispatcher offering 15 years of experience maintaining tight delivery schedules and keeping customers satisfied. Stellar skills in clear and professional team and customer communication. Enthusiastic about driving improvements to business operations.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Dispatcher
Mike's Plumbing and Drain Cleaning
Edmonds, WA
09.2021 - 01.2024
- Dispatched drivers to meet daily delivery needs for company customers.
- Alerted personnel of road and weather hazards to minimize accidents and delays.
- Addressed questions, problems or requests for service or equipment.
- Relayed work orders and information between work crews, supervisors, and field personnel.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Assigned drivers to appropriate routes based on customer needs.
- Communicated with individuals within inbound call center setting to complete dispatch support for plumbing calls.
- Resolved customer complaints related to service issues or delays.
- Managed daily delivery and work schedules to maximize coverage.
- Identified locations and needs of callers to accurately send assistance.
- Received or prepared work orders.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Provided timely updates to customers regarding their orders or requests.
- Answered customer requests with information about product availability, shipping information and status updates.
- Kept detailed and updated records of calls in physical and electronic databases.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Participated in team meetings discussing changes in procedures or processes.
- Assisted with customer requests and answered questions to improve satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Understood and followed oral and written directions.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Leveraged Service Titan skills to input and compile data gathered from various sources.
- Prioritized and organized tasks to efficiently accomplish service goals.
Lead Operations Coordinator
University Mechanical Contractors
Mukilteo
02.2020 - 01.2021
- Dispatched thirteen HVAC technicians and six plumbing technicians to service calls and maintenance visits
- Trained support staff to assist with operations
- Supported sales staff and other departments.
Customer Service Representative
Frontier Communications
Everett
10.2015 - 01.2020
- Answered inbound phone calls from customers
- Assisted customers with establishing internet, phone and television service
- Answered questions regarding billing, technical support and disconnection of services.
Dispatch Supervisor
Snocom 911
Mountlake Terrace
02.2013 - 07.2015
- Answered and dispatched emergency and nonemergency 911 phone calls for police and fire agencies
- Supervised dispatch crews including scheduling, quarterly quality assurance reviews and yearly evaluations
- Attended monthly meetings, training classes and tactical classes.
General Manager
Miller's Interiors
Lynnwood
01.2008 - 07.2012
- All accounting duties including Accounts Receivable, Accounts Payable, Hourly, salary and commission Payroll and Payroll Taxes, Banking Reconciliation, supervised administrative staff.
Dispatcher
Snocom 911
Mountlake Terrace
10.2006 - 01.2008
- Answered and dispatched emergency and nonemergency 911 phone calls for police and fire agencies
- Maintained all required certifications and continuous trainings.
Dispatcher
Snopac
Everett
03.2003 - 10.2006
- Answered and dispatched emergency and nonemergency 911 phone calls for police and fire agencies
- Maintained all required certifications and continuous training classes.
Office Manager
Compass Health
Arlington
01.2001 - 03.2003
- Supervised administrative staff
- Support staff for twelve mental health clinicians including scheduling, monthly meetings, and communication with patients and families.
Education
Diploma - General
Valhalla High School
06.1981
Skills
- Customer Care
- Customer Service
- Call Center
- CSR
- Customer Support
- Excel
- Microsoft Word
- Microsoft Office
- Microsoft Outlook
- Accounts Receivable
- Accounts Payable
- QuickBooks
- Office Management
- Scheduling Coordination
- Administrative Support
- Records Management
- Project Planning
- Database Management
- Logistical Planning
- Excel Spreadsheets
- Strong Problem Solver
Certification
Driver's License
Additional Information
Proficient in Microsoft Word, Excel, Outlook, Power Point, and other computer programs. Previously CPR certified.
Timeline
Dispatcher
Mike's Plumbing and Drain Cleaning
09.2021 - 01.2024
Lead Operations Coordinator
University Mechanical Contractors
02.2020 - 01.2021
Customer Service Representative
Frontier Communications
10.2015 - 01.2020
Dispatch Supervisor
Snocom 911
02.2013 - 07.2015
General Manager
Miller's Interiors
01.2008 - 07.2012
Dispatcher
Snocom 911
10.2006 - 01.2008
Dispatcher
Snopac
03.2003 - 10.2006
Office Manager
Compass Health
01.2001 - 03.2003
Diploma - General
Valhalla High School
Driver's License
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