Lindsay Guthrie
Quincy,IL
Summary
Adaptable Psychiatric Technician with a background in direct patient care, ADL assistance, and behavior monitoring. Brings strong communication, de-escalation techniques, and incident reporting skills to support safety, dignity, and compassionate care in fast-paced mental health settings.
Overview
14
14
years of professional experience
Work History
Psychiatric Technician
Blessing Hospital
Quincy, IL
06.2024 - Current
- Monitored patient behavior and documented mental status changes for care team review.
- Supported therapeutic activities and reinforced unit rules to maintain safe, structured a safe, structured environment.
- Supported therapeutic activities and reinforced unit rules to maintain safe, structured a safe, structured environment.
- Assisted patients with daily living needs while preserving dignity and encouraging independence.
- De-escalated agitation using calm communication and approved intervention techniques.
- Maintained accurate patient records, incident notes, and shift communication logs.
- Responded to emergencies and followed behavioral health protocols to protect patients and staff.
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting individual privacy rights.
Independent Contractor
Roadie Inc.
Quincy, IL
02.2020 - 06.2024
- Optimized route planning and navigation to complete deliveries efficiently across multiple locations.
- Streamlined workflow through efficient batching, item organization, and time-sensitive task prioritization.
- Executed accurate order picking, scanning, and bagging using mobile app instructions.
- Mentored new shoppers on app navigation, order accuracy, and customer service expectations.
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
Independent Contractor
Instacart Shoppers
Quincy, IL
11.2018 - 06.2024
- Optimized route planning and navigation to complete deliveries efficiently across multiple locations.
- Executed accurate order picking, scanning, and bagging using mobile app instructions.
- Managed substitution requests by selecting comparable items aligned with customer preferences.
- Communicated proactively with customers to confirm replacements, delivery details, and special instructions.
- Maintained product quality standards while handling groceries and temperature-sensitive items carefully.
- Resolved order issues quickly by coordinating with support and updating customer communication.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
Independent Contractor
DoorDash Inc.
Quincy, IL
11.2018 - 06.2024
- Optimized delivery routes using app navigation and GPS to maintain efficient order completion.
- Verified pickup details and order accuracy before departure to reduce customer issues.
- Delivered food through contactless handoff procedures while maintaining professional customer communication.
- Coordinated with restaurant staff to resolve missing items, delays, and special instructions.
- Managed multiple active orders concurrently while prioritizing timing, safety, and service quality.
- Resolved delivery exceptions promptly, including address changes, item substitutions, and access barriers.
- Maintained positive relationships with customers to promote continued business opportunities.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained records of sales and customer information to support accuracy.
Laundry Associate
Peppco
Quincy, IL
03.2013 - 10.2016
- Operated commercial washers, dryers, and presses while following safety and machine procedures.
- Monitored chemical levels, water temperature, and cycle settings to support efficient cleaning results.
- Sorted, washed, dried, and folded linens, maintaining consistent quality and fabric care standards.
- Inspected garments for stains, damage, and missing items before processing and delivery.
- Organized clean laundry for timely distribution, preserving order and preventing mix-ups.
- Collaborated with team members to meet or exceed daily production targets.
- Managed time efficiently when completing individual tasks while simultaneously supporting teammates'' efforts.
- Maintained strict adherence to industry standards for cleanliness, sanitation, and hygiene in all aspects of the job function.
- Used POS system to collect payments from customers, providing invoices for proof of transaction.
Education
Pharmacy Technician - Pharmacy
Penn Foster Career School
Scranton, PA01-2027
No Degree - Office Technology
John Wood Community College
Quincy, IL01-2016
High School Diploma -
Quincy Senior High School
Quincy, IL05-2008
Skills
- Clinical documentation
- De-escalation techniques
- Incident reporting
- Mental health support
- Vital signs documentation
- Suicide prevention
- Direct patient care
- Patient rapport
- Professional boundaries
- Therapeutic group activities
- Behavior observation
- ADL assistance
Accomplishments
- CPR Certified
- Trauma Training classes
- Restraint Training
- Honey Bee award
Timeline
Psychiatric Technician
Blessing Hospital
06.2024 - Current
Independent Contractor
Roadie Inc.
02.2020 - 06.2024
Independent Contractor
Instacart Shoppers
11.2018 - 06.2024
Independent Contractor
DoorDash Inc.
11.2018 - 06.2024
Laundry Associate
Peppco
03.2013 - 10.2016
Pharmacy Technician - Pharmacy
Penn Foster Career School
No Degree - Office Technology
John Wood Community College
High School Diploma -
Quincy Senior High School