Lindsay Gyorfi

•Recognize and analyze possible fraud in high risk portfolios by reviewing numerous alerts on various Risk Reporting platforms daily.

•Conduct complex analysis on high risk merchants chargeback ratios and performance and determine best course of action.

•Place accounts on hold and adjust account parameters on an as needed basis.

•Communicate with ISO and Merchants regarding reserves and risk investigations.

•Conducts risk investigations on flagged transactions

•Conduct periodic reviews on accounts that need reevaluation on approved limits.

•Review detailed invoices to ensure validity of transactions.

•Communicate via phone/chat/email with merchants,agents and other departments to resolve questions.

•Assist Merchants and agents with chargeback paperwork, rebuttal solutions and status updates. Uploaded documents to Merlink for open chargeback cases.

•Review extensively excel reports for refund and chargeback ratios that need further review and take appropriate actions.

• Reduced risk exposure by implementing comprehensive policies and procedures for risk management.
• Enhanced risk identification processes by conducting regular audits and assessments of business operations.
• Improved the company's overall risk profile with thorough analysis and evaluation of potential risks.
• Developed strong relationships with ISO, Merchant, Vendors by facilitating better communication on risk-related issues.
• Assisted with special projects.
• Recognize and analyze possible fraud in high risk portfolios by reviewing numerous alerts on various Risk Reporting platforms daily.
• Place accounts on hold and adjust account parameters on an as needed basis.
• Communicate with ISO and Merchants regarding reserves and risk investigations.

•Conducts risk investigations on flagged transactions

•Review detailed invoices to ensure validity of transactions.

•Communicate via phone/chat/email with merchants,agents and other departments to resolve questions.

•Made final descions on accounts if the transaction was safe to release or continue to hold.

•180 day review releases.

•Contacted issuing banks for transaction validations.

•Conducted multiple fraud investigations at a time in a high pace work environment.

•Communicate with ISO and Merchants regarding reserves and risk investigations.

•Communicated via phone/chat/email with ISO,Merchant,Cardholders in regard to risk investigations.

•Placed derog on cardholder credit for unpaid balances.

•Many special projects.

•Providing excellent customer service to hundreds of merchants.

•Answering 65-100 calls a day in regards to statements, billing, accounting issues, fees, transactions, batches and settling.

•Trained numerous employees

•Issued Refunds when needed and approved by management.

•Conducting Rate Reviews and explanation of current rates.

•Served as a team lead and assisted supervisor with side projects and escalated calls.

• Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
• Boosted sales revenue by identifying potential leads and successfully converting them into loyal customers.
• Improved internal communication by collaborating closely with various departments to ensure smooth operations in the sales process.
• Developed strong relationships with clients, leading to increased repeat business and consistent sales growth.
• Answered heavy call volume to customer requesting quotes and insurance claims.
• Scheduling appointments and follow ups on potential leads.
• Submitted electronic invoices for insurance billing.
• Placed orders for inventory needed for jobs.

• Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
• Streamlined teller operations for better workflow by implementing time-management strategies.
• Enhanced branch sales through cross-selling bank products and services to customers.
• Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
• Provided exceptional customer service, resulting in increased client retention and loyalty.
• Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
• Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
• Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
• Educated customers on banking products, enabling them to make informed decisions about their finances.
• Processed loan payments accurately, contributing to the overall efficiency of branch operations.
• Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
• Balancing branch ATM and adding money weekly.
• Knowing and understanding all daily security details.

• Enhanced children's social skills by organizing group activities and promoting positive interactions.
• Improved children's communication abilities by engaging them in age-appropriate conversations and storytelling sessions.
• Supported child development through implementing various educational programs tailored to individual needs.
• Ensured a safe and nurturing environment for children by closely monitoring play areas, toys, and equipment.
• Responsible for children between the ages of 6 months-12 years.
• Transporting children to and from school daily.
• Cleaning and sanitizing the center daily upon departure.

• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Assisted in the Pharmacy as a cashier as well as video rental.