Lindsay Hansen
River Falls,WI
Summary
Dynamic professional with a proven track record at Microsoft | Nuance, enhancing operational efficiency and reducing errors through meticulous quality reviews and system optimizations. Expert in Microsoft Office Suite and proficient in Electronic Health Records management. Excels in fast-paced environments, demonstrating exceptional communication skills and a commitment to excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
QD Administrator | SWAT Quality Doc Specialist
Microsoft | Nuance
05.2019 - 12.2024
- Onboarded 50+ new providers to DAX AI system. Improving operational efficiency.
- Conducted quality reviews, resulting in a 20% reduction in errors for new onboarding providers.
- Collaborated with medical providers to fine-tune system functionalities based on feedback.
- Transcribed and interpreted medical dictations for over 200 healthcare providers.
- Ensured timely medical report submission to electronic health records for over 1000 patient records.
- Enhanced communication with medical office managers to reduce STAT request delays.
Office Manager | Account Representative
LeMay | Jepson State Farm Insurance Agency
01.2016 - 11.2019
- Managed a team of 4 staff members, overseeing scheduling and operational efficiency.
- Enhanced client satisfaction by 20% through improved communication and service delivery.
- Spearheaded marketing initiatives, increasing social medial engagements by 30%.
- Customized clients’ home, auto, life, and health insurance policies for their individual needs.
- Facilitated claims processes and issued total loss payments.
Education
Master of Science - Clinical Mental Health/Family Therapy
University of Wisconsin, Superior
Superior, WI05-2026
Bachelor of Science - Communications
St. Catherine University
Saint Paul, MN12.2012
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Adobe Suite (Photoshop, Illustrator, etc)
- Google Workspace (Docs, Sheets, Gmail)
- Electronic Health Record management (Epic, eClinical Works, Athena, etc) management skills
- Proficient in Dragon Ambient eXperience (DAX) system
- Maintain confidentiality and security requirements per HIPPA guidelines
- Strong written and verbal communication
- Exceptional customer service
- Excellent time management and organizational skills
- Ability to learn and adapt quickly
- Documentation quality assurance
- Onboarding and training
- Research and process optimization
Certification
- WI Real Estate Sales, Brokers & Assessors Licensee, February 2025 — present
- Notary Public, State of Wisconsin, April 2018 – present
- Property & Casualty Insurance License, May 2017 – May 2022
- Life, Health & Accident Insurance License, May 2017 – May 2022
- CPR, First-Aid & CPR Certificate, May 2002 – December 2016
Leadership
- State Farm Agent Team Member Hall of Fame: 2017 –2019
- River Falls Chamber of Commerce: 2017 – 2018
- River Falls High School Gymnastics Booster Club: 2017 – 2021
Timeline
QD Administrator | SWAT Quality Doc Specialist
Microsoft | Nuance
05.2019 - 12.2024
Office Manager | Account Representative
LeMay | Jepson State Farm Insurance Agency
01.2016 - 11.2019
Master of Science - Clinical Mental Health/Family Therapy
University of Wisconsin, Superior
Bachelor of Science - Communications
St. Catherine University
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