Lindsay Helland
Minneapolis,MN
Summary
Accomplished eCommerce professional with a proven track record in managing and maintaining relationships with major retail marketplace accounts such as Amazon, Home Depot, Walmart, Tractor Supply, and Lowe's. With skills in developing and executing overall strategies to grow eCommerce businesses, overseeing third-party agency work, and analyzing provided reporting to achieve positive results, including targeting reductions in operational chargebacks. Past roles in sales, marketing, administrative work and project management including experience with NetSuite and SPS Commerce have developed me into a versatile, positive, and detail driven.
Overview
17
17
years of professional experience
Work History
E-Commerce Account Manager
Arrowhead Engineered Products
03.2020 - 03.2023
- Managed and on-boarded large retail marketplace accounts including five Amazon Vendor Central accounts, Home Depot, Walmart, Tractor Supply, and Lowe's, building overall strategy to grow eCommerce business and negotiation of terms; business portfolio sales over $42MM
- Oversaw third party agency work including advertising consultants, content creators and operational performance disputes-analyzing provided reporting and shifting campaigns and work as needed
- Generate sales and operational chargeback reports to communicate areas of improvement to supply chain and warehouse staff-decreasing chargebacks by over 50% in 2022.
- EDI Business Process Owner-onboarding new accounts to our ERP System (Netsuite) working cross-functionally with multiple departments. This work included writing change requests, business requirement documents and test case scenarios.
- Traveled to our European locations to optimize their Amazon account performance and determine areas for improvement both operationally and content related.
Account Executive
Global Office Furniture
12.2017 - 12.2019
- Created marketing copy for eCommerce retail marketplace accounts (Walmart, Overstock, Amazon and Wayfair) including research and development of new products
- Led three person team to implement an ERP system (Netsuite) from start to finish including data migration and testing with additional departments
- Build detailed presentation decks for CEO and management to present to customers including Amazon and Wayfair
- Assisted in order management optimization with warehouse management
- Performed strategic project development for prospective, new and existing clients
- Collaborated with sales, production and marketing teams throughout project life cycles to increase productivity and revenues from several hundred dollars/week to multi- million dollar eCommerce department.
Sales Manager
Mississippi Diamond Jewelers
10.2005 - 04.2016
- Customer service and sales
- Jewelry repair
- Marketing
- Provided training and mentorship to all new employees
- Created and tracked customer mailing lists
- Event Planning
Education
Bachelor's Degree - Business Administration and Management, General
The College of St. Scholastica
Duluth05.2017
Associate of Arts (A.A) -
Itasca Community College
Grand Rapids2010
High School Diploma -
Grand Rapids Senior High School
Grand Rapids, MN05.2008
Skills
- Marketing Strategy
- Amazon Vendor Central
- Netsuite
- Operations Support
- Office Administration
- Administrative Assistance
- Sales Strategy
- Digital Marketing
- Sales & Marketing
- Critical Thinking
- Strategic account development
- Account management
- Accomplished manager
Timeline
E-Commerce Account Manager
Arrowhead Engineered Products
03.2020 - 03.2023
Account Executive
Global Office Furniture
12.2017 - 12.2019
Sales Manager
Mississippi Diamond Jewelers
10.2005 - 04.2016
Bachelor's Degree - Business Administration and Management, General
The College of St. Scholastica
Associate of Arts (A.A) -
Itasca Community College
High School Diploma -
Grand Rapids Senior High School
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