Summary
Overview
Work History
Education
Skills
Creative Writing, Hiking/ Nature Walks, Reading, Cooking, Ceramics, Crafting
Languages
Quote
Timeline
Barista
Lindsay Hengehold

Lindsay Hengehold

Savannah,GA

Summary

Proven leader and entrepreneurial spirit from Cloudburst Room Escape, INC., adept in operations management and strategic decision-making. Enhanced market share through innovative social media marketing, demonstrating exceptional attention to detail and customer relations. Achieved significant business growth by prioritizing quality assurance and issue resolution, showcasing a results-driven approach.

Overview

20
20
years of professional experience

Work History

Small Business Co-Owner

Cloudburst Room Escape, INC.
07.2015 - 09.2022
  • Collaborated with co-owner on critical decision-making regarding business growth opportunities and strategic partnerships.
  • Managed day-to-day operations of the small business, overseeing personnel schedules and handling customer inquiries as needed.
  • Adjusted pricing strategies based on competitor analysis which resulted in an increase of overall market share for the business.
  • Maintained compliance with industry regulations and updated policies accordingly to protect both customers'' interests as well as those of the small business itself.
  • Developed marketing strategies to attract new clients and increase revenue, including social media campaigns and local advertising.
  • Expanded product offerings to meet customer demands while maintaining high quality standards.
  • Evaluated market trends to identify potential areas for expansion or improvement within the business''s current product line or services offered.
  • Oversaw staff hiring process, selecting candidates who aligned with company values and had relevant skills for each role.
  • Enhanced business operations for greater efficiency through streamlining processes and implementing new systems.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Researched target market to discover customer needs and analyze competitor trends.

Small Business Co-Owner

Cloudburst Games, LLC
07.2010 - 06.2015
  • Collaborated with co-owner on critical decision-making regarding business growth opportunities and strategic partnerships.
  • Managed day-to-day operations of the small business, overseeing personnel schedules and handling customer inquiries as needed.
  • Managed financial aspects of the business, including budgeting, bookkeeping, and tax preparation.
  • Adjusted pricing strategies based on competitor analysis which resulted in an increase of overall market share for the business.
  • Maintained compliance with industry regulations and updated policies accordingly to protect both customers'' interests as well as those of the small business itself.
  • Developed marketing strategies to attract new clients and increase revenue, including social media campaigns and local advertising.
  • Expanded product offerings to meet customer demands while maintaining high quality standards.
  • Evaluated market trends to identify potential areas for expansion or improvement within the business''s current product line or services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Researched target market to discover customer needs and analyze competitor trends.

Sales Associate

Nordstroms
05.2005 - 08.2005
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Sales Associate

J.C. Penny's
08.2004 - 01.2005
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to effectively build rapport and lasting relationships.

Sales Associate

Nordstroms
07.2004 - 08.2004
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Volunteer Sales Associate

UNICEF
09.2002 - 06.2003
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

No Degree - Biological Sciences

Foothill College
Los Altos

Skills

Social Media Marketing

Operations Management

Customer Relations

Attention to Detail

Driven and Determined

Entrepreneurial personality

Strategic Decision-Making

Work Planning and Prioritization

Start-Up Operations

Issue Resolution

Quality Assurance

Business marketing

Creative Writing, Hiking/ Nature Walks, Reading, Cooking, Ceramics, Crafting

I enjoy writing short stories and am working on a historical psychological thriller novel at the moment that will be part of a series. I really enjoy being out in nature as much as possible where I can recharge my spirit and draw creative energy from the environment for my art and writing endeavors. I love going on moderately challenging hikes and long walks and winding down afterwards with doing yoga stretches at home. I have always felt at peace when crafting paper mache objects including doing origami and have a talent with making ceramic tableware and household decorations. 

Languages

English
Native or Bilingual
German
Limited Working

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Small Business Co-Owner

Cloudburst Room Escape, INC.
07.2015 - 09.2022

Small Business Co-Owner

Cloudburst Games, LLC
07.2010 - 06.2015

Sales Associate

Nordstroms
05.2005 - 08.2005

Sales Associate

J.C. Penny's
08.2004 - 01.2005

Sales Associate

Nordstroms
07.2004 - 08.2004

Volunteer Sales Associate

UNICEF
09.2002 - 06.2003

No Degree - Biological Sciences

Foothill College

Similar Profiles

CREATE PROFILE
Lindsay Hengehold