Lindsay Higgerson
Rio,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude and strong interpersonal skills. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Boutique Sales Associate and Florist
Cooks & Co.
10.2017 - Current
- Build customer loyalty and retention by delivering excellent shopping experiences.
- Provide energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Remain calm and composed in tense situations involving angry or upset customers.
- Help store owner with daily checklists and last-minute requirements.
- Check incoming orders and organize new stock.
- Volunteer for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintain up-to-date knowledge of store sales, payment policies and security standards.
School Counselor
ROWVA Central Elementary And Junior High
08.2008 - 06.2015
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Provided crisis intervention in response to emergencies, employing existing trust, and rapport to deescalate situations.
- Coordinated with outside agencies to determine students receive appropriate services and resources.
- Facilitated classroom discussions to emphasize bullying prevention and college readiness.
- Used data to monitor students' progress and recommend solutions for improvement.
- Collaborated with teachers and other school personnel to create individualized education plans for students with special needs.
- Developed and implemented individualized behavior plans to assist students with achieving academic and behavioral goals.
Education
Master of Arts - School Counseling
Western Illinois University
Macomb, IL05.2007
Bachelor of Arts - Business Administration
Monmouth College
Monmouth, IL05.2002
Skills
- Active Listening
- Special Assignments
- Providing Feedback
- Product Knowledge
- Crisis Intervention
- Conflict Mediation
- Behavior Modification
- Social and Emotional Health
- Confidential Services
Timeline
Boutique Sales Associate and Florist
Cooks & Co.
10.2017 - Current
School Counselor
ROWVA Central Elementary And Junior High
08.2008 - 06.2015
Master of Arts - School Counseling
Western Illinois University
Bachelor of Arts - Business Administration
Monmouth College
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