Lindsay Holt
Lexington,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Team Leader
Bank Of America
01.2020 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Learned every team members' role to offer skilled backup during shortages and high-volume periods.
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Managed over 20 members
Customer Service Representative
United Health Care
08.2016 - 01.2020
- Perform all roles necessary to ensure that clients have thorough understanding of their benefit details and claim’s processing
- Provide and assist members and providers who have questions and concerns regarding their health benefits, pharmacy services, claims, and enrolling/selecting health plans
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Established relationships with customers
- Handled over 50 calls daily
Customer Service Representative
National Wholesale Co
01.2014 - 01.2016
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
- Solicited customer feedback to identify and improve on areas of weakness.
- Maintained database systems to track and analyze operational data.
- Managed over 50 calls daily
Education
High School Diploma -
Lexington Senior High School
Lexington, NC06.2009
Skills
- Systems Implementations
- Employee Coaching and Mentoring
- Management Training
- Evaluate Performance
- Quality Improvement Strategy
- Customer Communication
Timeline
Team Leader
Bank Of America
01.2020 - Current
Customer Service Representative
United Health Care
08.2016 - 01.2020
Customer Service Representative
National Wholesale Co
01.2014 - 01.2016
High School Diploma -
Lexington Senior High School