Summary
Overview
Work History
Education
Skills
Interests
Timeline
AdministrativeAssistant

Lindsay Hoskins

Douglassville,PA

Summary

Analytical and resourceful professional with over 10 years of experience in customer service, management, and leadership. A steadfast leader and mentor, recognized for fostering inclusive environments that welcome diverse individuals and skill sets. Proven track record in driving team performance and achieving common goals through effective communication, strategic planning, and problem-solving. Committed to enhancing operational efficiency and delivering exceptional customer experiences

Overview

10
10
years of professional experience

Work History

Administrative Assistant

Halter Landscaping Inc
08.2022 - Current
  • Eagerly supported daily operations, demonstrating strong organizational skills and commitment to maintaining a productive office atmosphere.
  • Maintained meticulous records and documentation, ensuring accuracy and compliance with company standards and policies.
  • Streamlined scheduling processes, optimizing team coordination and enhancing overall productivity at Halter Landscaping Inc.
  • Implemented efficient filing systems, reducing retrieval times and improving data accessibility for Halter Landscaping Inc.
  • Handling incoming and outgoing communications, including phone calls, emails, and mail, and relaying messages to the appropriate parties.
  • Coordinated with cross-functional teams to facilitate seamless communication.
  • Assisting with various projects by providing administrative support, conducting research, and tracking project timelines.
  • Processed employee payroll for 40+ employees, ensuring accuracy and compliance with company policies and legal regulations.
  • Generated payroll reports, including earnings, deductions, and overtime calculations, providing insights for management.
  • Addressed payroll-related inquiries from employees, resolving issues related to discrepancies and ensuring timely payments.
  • Led the recruitment process, including crafting job postings, screening candidates, and conducting interviews for multiple positions. Successfully filled numerous roles with qualified candidates, enhancing team performance and organizational success.Assisted in the development and implementation of performance review processes, providing feedback and support to both employees and management.
  • Handled disciplinary procedures in accordance with company policies, documenting incidents and conducting investigations as necessary to ensure fair treatment.
  • Fostered a positive work environment by addressing employee concerns and facilitating conflict resolution, contributing to improved team morale and productivity.

Front Desk Supervisor

Proliance Eastside Surgery Center
01.2020 - 06.2022
  • Developed and implemented comprehensive training programs for new employees, ensuring they understood company policies, procedures, and their specific roles. Provided ongoing support and mentorship, resulting in a smoother transition and quicker integration into the team.
  • Coordinated with medical staff to ensure seamless communication, fostering a supportive environment for patient care.
  • Implemented new training protocols for front desk staff, resulting in measurable improvements in customer service and operational accuracy.
  • Organized daily workflows to ensure front desk staff were fully aware of their tasks and responsibilities, improving overall efficiency and service delivery.
  • Clearly communicated daily priorities and delegated tasks effectively, fostering a collaborative and productive team environment.
  • Provided training and ongoing support to front desk staff, ensuring they were equipped to handle their duties effectively.
  • Monitored employee productivity metrics to assess performance levels and identify areas for improvement, ensuring team goals were met.
  • Offered coaching and support to employees facing challenges, helping them to overcome obstacles and achieve their goals.

MA/Pre- Admissions Nurse Assistant

Proliance Eastside Surgery Center
03.2015 - 06.2022
  • Streamlined patient intake procedures, reducing wait times and ensuring compliance with medical protocols, demonstrating leadership in patient care.
  • Worked closely with anesthesia staff and surgeons to ensure seamless pre-operative preparations, fostering a team-oriented environment and improving care delivery.
  • Implemented systematic checks that minimized errors in patient records, contributing to a notable improvement in operational accuracy and efficiency.
  • Maintained comprehensive patient documentation, ensuring accuracy and confidentiality.
  • Ensure proper paperwork was in place prior to surgery by gathering information from electronic health records, primary doctor offices, along with any specialty doctor.
  • Worked closely with department surgery scheduler's to ensure patients were cleared for surgery.
  • Maintained detailed records of denied surgical cases, ensuring accurate documentation and compliance with healthcare regulations.
  • Assisted with surgery scheduling, setting surgical order, and block management for 30 surgeons
  • Assisted in the development and implementation of a precise COVID-19 testing policy for the surgery center, ensuring compliance with health regulations and guidelines.
  • Educated staff on the new testing protocols and communicated updates to ensure understanding and adherence across all departments
  • Provided comprehensive coverage for the COVID-19 clinic, ensuring efficient operations and patient care during high-demand periods.
  • Delivered high-quality patient care daily, ensuring comfort and support for patients throughout their treatment journey.

Education

High School Diploma -

Highland Christian
Arlington, WA
06.2007

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration
  • Time Management
  • File Organization
  • Filing
  • Documentation and Recordkeeping
  • Critical Thinking
  • Calendar Management
  • Quickbooks
  • Multi-Line Phone Systems

Interests

Passionate about exploring nature and maintaining an active lifestyle I am a regular gym-goer, and I enjoy spending quality time with my two daughters

Timeline

Administrative Assistant

Halter Landscaping Inc
08.2022 - Current

Front Desk Supervisor

Proliance Eastside Surgery Center
01.2020 - 06.2022

MA/Pre- Admissions Nurse Assistant

Proliance Eastside Surgery Center
03.2015 - 06.2022

High School Diploma -

Highland Christian

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Lindsay Hoskins