Lindsay Hughbank

Dental Assistant

Beaverton,OR

Summary

Detail-oriented customer support specialist with over 10 years of experience in enhancing client satisfaction and retention through exceptional service and relationship management. Proven track record in mentoring teams and implementing proactive customer engagement strategies. Currently enrolled in Vocational Education and Training in Dental Assisting, with certifications in HIPAA, OSHA, and CPR, ready to leverage strong organizational skills in a dental office setting.

Overview

years of professional experience

Certifications

Language

Work History

Lead Fraud and Claims Representative

Wells Fargo

10.2019 - 09.2024

Utilized CRM software to document customer interactions and maintain accurate records for future reference
Collaborated with cross-functional teams including sales, marketing, and operations to address complex customer inquiries or issues
Provided product knowledge training to new hires as part of the onboarding process to ensure consistent service quality across the team
Implemented proactive measures such as sending personalized follow-up emails or making courtesy calls to ensure customer satisfaction after resolution of their concerns
Provided exceptional customer service by promptly responding to inquiries and resolving issues, resulting in a 25% increase in customer satisfaction
Identified opportunities for process improvement within the customer service department and implemented effective solutions that resulted in 10% reduction in average handling time per call/email/chat
Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.

Account Manager

Sole Financial

07.2017 - 04.2019

Developed and maintained strong relationships with clients, resulting in a client retention rate of 35%
Served as the main point of contact for all client inquiries and issue resolution
Mentored junior account managers on best practices for relationship building and account management strategies
Collaborated with cross-functional teams including sales support, marketing, finance, and operations to ensure seamless execution of client initiatives
Managed a high-volume workload while maintaining attention to detail and meeting tight deadlines
Increased customer loyalty by proactively addressing any issues or concerns raised by clients in a timely manner

Customer Support Specialist

Beaverton Pharmacy

09.2013 - 07.2017

Demonstrated strong product knowledge to effectively troubleshoot and resolve customer issues
Maintained a high level of professionalism and empathy while addressing customer concerns
Identified recurring customer issues and worked with the product team to implement long-term solutions
Offered personalized recommendations based on individual needs to enhance the overall customer experience
Participated in regular training sessions to stay updated on product features, enhancements, and industry trends
Served as a subject-matter expert for specific product features or functionalities
Consistently achieved a 90% average CSAT (Customer Satisfaction) score through effective problem-solving skills

Education

Vocational Education and Training - Dental Assisting

Elite Dental Assisting Academy

Vancouver, WA

11.2024 - Current

Skills

Chairside Assisting

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Certification

HIV/AIDS Certified, 11/01/24, Present

Timeline