Lindsay Hummel

Bolivia,NC

Summary

Dedicated assistant manager known for strong leadership and customer service skills. Proven ability to resolve issues swiftly and enhance teamwork, aiming to drive operational excellence in a fast-paced environment.

Overview

years of professional experience

Work History

Assistant Restaurant General Manager

The Leland Smokehouse

Leland, North Carolina

05.2020 - 12.2024

Managed daily restaurant operations and catering schedules to ensure seamless service delivery.
Oversaw food preparation methods, portion sizes, garnishing, and presentation to maintain quality standards.
Implemented operational procedures to enhance customer satisfaction and efficiency.
Resolved customer complaints effectively, enhancing overall dining experiences.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Worked in close collaboration with team members to ensure customers received high-quality service.
Monitored compliance with health and safety regulations throughout the restaurant.
Delegated work to staff, setting priorities and goals.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.

Shift Manager

Southport Smokehouse

Southport, NC

07.2018 - 06.2020

Supervised daily operations and maintained efficient workflow in fast-paced environment.
Trained staff on food safety standards and customer service protocols to enhance compliance and improve customer experiences.
Resolved customer complaints promptly to ensure satisfaction and retention.
Supported team members in achieving their goals during high-demand times.
Coordinated training for new employees on customer service, product knowledge, and cash handling techniques to ensure readiness and confidence in roles.
Fostered positive working relationships with staff and customers to create a collaborative and welcoming environment.
Inspected work areas regularly for cleanliness and organization standards.
Ensured completion of all opening and closing duties was completed accurately according to established guidelines.
Assisted in resolving escalated customer service issues in a timely manner.

Education

High School Diploma -

South Brunswick High School

Southport, NC

06-2014

Some College (No Degree) - Paralegal Studies

Cape Fear Community College

Wilmington, NC

Skills

Facility management
Customer service excellence
Problem solving
Conflict resolution

Team collaboration
Effective communication
Relationship building

Timeline