LINDSAY LONG
Pensacola,FL
Summary
Dedicated to exemplary customer service and experienced in communication that manages clients' needs respectfully and efficiently. Recognize strength in process improvement that contributes to team success and attainment of goals for the organization.
Overview
10
10
years of professional experience
Work History
Medical Disability Examiner
Department Of Disability
08.2023 - 12.2023
- Managed cases and determined eligibility for social security disability benefits
- Reviewed and summarized medical records in preparation for doctor's approval
- Collaborated with attorneys to resolve cases
- Coordinated necessary exams and testing when needed
Patient Services Representative III
MEDICAL CENTER CLINIC
06.2022 - 04.2023
- Maintained strict confidentiality of protected health information to comply with HIPAA regulations
- Communicated delays in appointments and offered rescheduling
- Answered, investigated and directed patient inquires or complaints to manager
- Verified insurance benefits and eligibility through Availity and Navinet.
Customer Service Representative
BAPTIST HEALTHCARE
10.2020 - 03.2021
- Verify active insurance coverage using nThrive, send claims for processing
- Assist in collections, provide settlement information and options for financial assistance
- Handle billing conflicts and coordinate with posting team regarding discrepancies.
Orthopedic Surgery Scheduler
ANDREW'S INSTITUTE
03.2020 - 10.2020
- Schedule orthopedic surgeries and organize block times with surgery centers
- Work with physicians for medical clearances, obtain insurance authorizations
- Communicate with medical representatives to ensure acquisition of proper equipment.
Customer Service Representative
BAPTIST HEALTHCARE
08.2019 - 03.2020
- Verify active insurance coverage with nThrive, send claims for processing
- Assist in collections, provide settlement information and options for financial assistance
- Handle billing conflicts and coordinate with posting team regarding discrepancies
Operations Assistant For Child Protection Team
GULF COAST KIDS HOUSE
08.2016 - 08.2019
- Manage statewide data systems for multiple counties including abuse reports, forensic reports, and medical documentation
- Create streamlined processes for data collection and dissemination
- Maintain Microsoft Access to coordinate clients' care and findings, prepare records for attorneys
- Redesign exam templates and medical documents, provide technology support for Child Protection Team members.
Receptionist/Scheduler
COMPREHENSIVE PAIN MEDICINE
02.2014 - 08.2016
- Assist physician in clinic and procedures
- Manage patient information, schedule patient appointments, prepare medical records
- Operate multi-line telephone system to answer incoming calls and accurately direct callers to appropriate employees
- Scheduled medical procedures and worked with surgery centers.
Education
BACHELOR OF SCIENCE (B.S In HEALTHCARE MANAGEMENT -
PENSACOLA STATE COLLEGE
Pensacola, FL12.2016
A.A.S In HEALTH SERVICES MANAGEMENT -
PENSACOLA STATE COLLEGE
Pensacola, FL05.2014
A.A In GENERAL STUDIES -
PENSACOLA STATE COLLEGE
Pensacola, FL05.2014
Skills
- Process Improvement
- Interpersonal Skills
- Interpret Medical Records
- Data Entry
- Insurance Verification
- Attention to Detail
- Empathy and Compassion
- Schedule Management
- Medical Office Administration
Timeline
Medical Disability Examiner
Department Of Disability
08.2023 - 12.2023
Patient Services Representative III
MEDICAL CENTER CLINIC
06.2022 - 04.2023
Customer Service Representative
BAPTIST HEALTHCARE
10.2020 - 03.2021
Orthopedic Surgery Scheduler
ANDREW'S INSTITUTE
03.2020 - 10.2020
Customer Service Representative
BAPTIST HEALTHCARE
08.2019 - 03.2020
Operations Assistant For Child Protection Team
GULF COAST KIDS HOUSE
08.2016 - 08.2019
Receptionist/Scheduler
COMPREHENSIVE PAIN MEDICINE
02.2014 - 08.2016
BACHELOR OF SCIENCE (B.S In HEALTHCARE MANAGEMENT -
PENSACOLA STATE COLLEGE
A.A.S In HEALTH SERVICES MANAGEMENT -
PENSACOLA STATE COLLEGE
A.A In GENERAL STUDIES -
PENSACOLA STATE COLLEGE
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