Lindsay Loomans
Byron Center
Summary
Experienced with developing comprehensive training programs that improve employee performance and engagement. Utilizes instructional design and program management expertise to create effective learning solutions. Track record of fostering collaborative environment and achieving organizational goals through strategic initiatives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Learning Experience Designer
Farmers Insurance Group
01.2022 - Current
- Managed end-to-end project lifecycles for multiple concurrent learning initiatives, ensuring timely delivery within budget constraints.
- Evaluated learning program effectiveness using robust data analytics, driving continuous improvement efforts in curriculum design.
- Aligned learning objectives with organizational goals, creating measurable performance improvements for learners across various domains.
- Improved user engagement with the development of innovative instructional materials tailored to diverse learning styles.
- Developed strong partnerships with stakeholders to identify critical training needs and shape responsive learning interventions.
- Collaborated with subject matter experts to create relevant and accurate course content, ensuring optimal learning outcomes.
- Supported the professional development of instructional design colleagues by sharing knowledge and expertise in cutting-edge methodologies and tools.
- Designed course materials and supported implementation.
- Utilized variety of instructional design methodologies to create effective learning experiences.
Internal Trainer
Farmers Insurance Group
01.2018 - Current
- Facilitate new hire and existing training needs for Service Operations including Policy Support Operations, Farmers Direct Services and Business Insurance Billing
- Facilitate New Agent Training
- Coach and develop new hires through observing live work processing, and providing process clarification and advice
- UofF Engagement Council Member – assists with preserving and positively growing the UofF culture
- Collaborates with UofF Design Team to develop training material
- UofF Learning Experience Designer Fellowship – Sept-Dec 2021 - Collaborate with different business partners to develop and design for training requests
- Analyze and provide recommendations for training requests
- University of Farmers
Service Consultant
Service Recovery Team
03.2017 - 01.2018
- Respond to customer and agent survey verbatims as the Service Recovery process owner, contributing to the goal of improving Farmers NPS
- Facilitate collaboration and training efforts of peers in the Service Recovery process
- Evaluate peer work and report trends and opportunities to the Executive Leadership Team.
Direct Services Consultant
Executive Service Team
01.2014 - 03.2017
- Provide leadership assistance/visibility – coaching team members and outside vendors to resolve complex issues and escalated calls
- Coordinate and lead team meetings, communicating challenging but realistic goals to improve overall team performance
- Identify system errors and process improvements to resolve current issues and promote a positive customer experience
- Acting Supervisor from January 23, 2017 to February 13, 2017 including individual one on ones, motivational team meetings and individual observations
Education
Master of Science - Instructional Design And Technology
University of Arizona Global
07-2025
Bachelor of Business Management -
Cornerstone University
05.2014
Skills
- Self motivation
- Written communication
- Training facilitation
- Curriculum development
- Project management
- E-learning design
- Relationship building
- Stakeholder communications
- Project planning and development
- Training evaluation
Certification
State of Michigan, Department of Insurance and Financial Services Resident Producer License - Property and Casualty
Timeline
Learning Experience Designer
Farmers Insurance Group
01.2022 - Current
Internal Trainer
Farmers Insurance Group
01.2018 - Current
Service Consultant
Service Recovery Team
03.2017 - 01.2018
Direct Services Consultant
Executive Service Team
01.2014 - 03.2017
Master of Science - Instructional Design And Technology
University of Arizona Global
Bachelor of Business Management -
Cornerstone University
Similar Profiles
Monika Blackburn, CPAMonika Blackburn, CPA
Intermediate Accountant at Farmers Insurance GroupIntermediate Accountant at Farmers Insurance Group
Tayler WalkerTayler Walker
Claim Intake Specialist at Farmers Insurance GroupClaim Intake Specialist at Farmers Insurance Group
Marilyn HawkinsMarilyn Hawkins
Electronic Document Processor at Farmers Insurance GroupElectronic Document Processor at Farmers Insurance Group
Diana WellsDiana Wells
Administrative Assistant at VK CivilAdministrative Assistant at VK Civil
Sydney LieskeSydney Lieske
Assistant Manager at Celebration CinemaAssistant Manager at Celebration Cinema