I am a highly motivated individual with above-average social/interpersonal skills. I have a proven ability to work well with all office computer applications. I am able to work independently and without close supervision and/or as an enthusiastic member of a team.
Overview
4
4
years of professional experience
Work History
Contract Administrator
Nordam
09.2023 - Current
Monitored incoming contracts and service agreements for correct pricing and information.
Maintained strict confidentiality of sensitive information while handling sensitive client contracts.
Enhanced client relationships by providing exceptional support during the contract negotiation process.
Tracked contract milestones and updated stakeholders to facilitate project progress.
Streamlined contract processes by implementing efficient tracking and organization systems.
Actively participated in continuous improvement initiatives aimed at enhancing the effectiveness of contract administration processes.
Facilitated communication between involved parties to enable timely contract sign-off.
Improved stakeholder satisfaction by ensuring clear communication and timely updates on contract status.
Strengthened vendor relationships by resolving conflicts and negotiating win-win solutions.
Cultivated strong relationships with vendors and partners supporting administrative operations.
Stored and filed contract documents in orderly, organized systems.
Order Management Specialist
Solid Roots
01.2023 - 07.2023
Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
Maintained knowledge of new product offerings and changes for order provisioning processes.
Navigated through 3 systems to build, track and monitor orders.
Processed and submitted 50 orders for fulfillment daily and expedited delivery to maintain customer satisfaction.
Input order information into system and updated customer accounts to document and track customer orders.
Generated invoices and shipping labels to properly bill and ship customer orders.
Processor
Apex Title & Closing Services
05.2021 - 01.2023
Received and reviewed incoming documents and materials.
Handled any conditions sent from underwriting departments.
Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
Coordinated closing process with attorneys, title companies, and government clerks.
Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
Communicated with clients to resolve common title issues.
Skills
Customer Loyalty
Order and Invoice Processing
Professional Relationships
Administrative Duties
Title Processing
Data Collections
Reporting and Document Management
Timeline
Contract Administrator
Nordam
09.2023 - Current
Order Management Specialist
Solid Roots
01.2023 - 07.2023
Processor
Apex Title & Closing Services
05.2021 - 01.2023
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