Lindsay Marston
Mobile,AL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly learning and mastering new skills.
Overview
20
20
years of professional experience
Work History
Assistant Manager
Days Inn and Suites by Wyndham
Mobile, AL
07.2016 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
- Supervised daily operations including scheduling shifts, assigning duties.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
- Resolved customer inquiries and complaints requiring management-level escalation.
Housekeeping Attendant
Quality Inn
Mobile, AL
03.2014 - 07.2016
- Maintained cleanliness and order of assigned areas.
- Cleaned, vacuumed, and dusted all rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways and other work areas.
- Replenished supplies in guest rooms such as drinking glasses and bathroom amenities.
- Assisted guests with requests related to housekeeping services.
- Inspected guest rooms after cleaning to ensure all items were in proper working condition.
- Responded promptly to special requests from guests or management staff.
- Reported any maintenance issues or safety hazards to supervisor immediately.
- Performed deep cleaning tasks as needed including carpet shampooing or furniture and upholstery cleaning.
- Adhered strictly to health regulations regarding hygiene standards.
- Organized storage areas for efficient stocking of items.
- Disinfected surfaces using appropriate products and methods.
- Removed trash from rooms and replaced liners to wastebaskets.
- Inspected each room for cleanliness, utilizing checklist to meet company standards.
- Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
- Replenished guest supplies and amenities.
- Furnished guests with clean linens and supplied rooms with toiletries.
- Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Front Desk Receptionist
Wingate by Wyndham Hotel
Mobile, AL
07.2010 - 01.2014
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Shift Manager
Sonic Drive In Theodore, Al
Theodore, AL
10.2004 - 06.2009
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Upheld company standards and compliance requirements for operations.
Education
Certified Medical Assistant Certification - Medical Assisting
Remington College
Mobile, AL08.2010
High School Diploma -
Theodore High School
Theodore, AL05.2006
Skills
- Product and Service Knowledge
- Employee Scheduling
- Task Delegation
- Operations Management
- Policy Administration
- Retail Operations
- Team Motivation
- Staff Supervision
- Money Handling
- Staff Management
- Schedule Oversight
- Business Development Understanding
Timeline
Assistant Manager
Days Inn and Suites by Wyndham
07.2016 - Current
Housekeeping Attendant
Quality Inn
03.2014 - 07.2016
Front Desk Receptionist
Wingate by Wyndham Hotel
07.2010 - 01.2014
Shift Manager
Sonic Drive In Theodore, Al
10.2004 - 06.2009
Certified Medical Assistant Certification - Medical Assisting
Remington College
High School Diploma -
Theodore High School