Lindsay Martin

Columbus,Ohio

Summary

Results-driven Enrollment Specialist with experience in remote/virtual communication platforms, adept at managing enrollment processes efficiently. Highly adaptable to change with proven ability to work independently, multi-task, and prioritize effectively. Exceptional customer service skills with a friendly and approachable demeanor. Strong communicator with cultural competency and a deep commitment to serving diverse and under served populations. Dedicated to providing inclusive, high quality support to ensure seamless enrollment experiences.

Overview

years of professional experience

Work History

Enrollment Specialist

Story Health (Remote)

06.2023 - 04.2025

Proactively reached out to patients via phone calls, text, emails, or in-app messages to remind them to complete specific activities before their up-coming telehealth appointment.
Provided clear and friendly instructions to patients on how to navigate and use the telehealth app effectively, troubleshooting when needed.
Collaborated with development team and healthcare providers to provide regular feedback and reports to make recommendations to the engagement strategy.
Used critical thinking to break down problems, evaluate solutions, and make decisions.

Behavior Health Counselor Assistant- Certified

Workit Health

08.2021 - 06.2023

Gave public talks on importance of health education and specific disease prevention and treatment strategies.
Collaborated with other healthcare professionals to design and deliver health education services to clients.
Developed and implemented health education programs to help individuals and communities improve health and well-being.
Monitored health trends and data to identify health concerns and develop related health education initiatives.

Certified Phlebotomist

Ohio Health Riverside Hospital

04.2018 - 07.2021

Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
Stocked phlebotomy cart or carrier with appropriate supplies.

Quality Control Inspector

Staples

06.2008 - 11.2018

Communicated with production team members about quality issues.
Completed precise measurements using special tools.
Performed visual inspections and non-destructive tests where appropriate.
Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.

Education

High School Diploma -

Northeastern High School

Springfield, OH

05-2006

Skills

Developing relationships
Customer service expertise

Process development
Exceptional communication

Timeline