Lindsay Martinez
Spring,TX
Summary
Dynamic professional with a proven track record in customer support and asset management, honed at Hawkins Inc and other leading companies. Excelled in building client relationships and reducing complaints by over 30%, showcasing strong analytical and interpersonal skills. Expert in work order management and driving service delivery excellence.
Overview
2025
2025
years of professional experience
Work History
Events and Facilities Intern
Harris County Houston Sports
- Supervised integration of branches onto JDE platform.
- Conducted training sessions for branch managers, sales associates, and customer service representatives on company standards.
- Reviewed customer credit applications to determine eligibility for credit terms.
- Educated customers on credit policies and payment options.
- Conducted regular follow-ups with customers to clarify any outstanding balances.
- Monitored accounts for potential risks and flagged concerns for further review.
Sr Credit Specialist
Hawkins Inc
10.2022 - 11.2024
- Supervised integration of branches onto JDE platform.
- Conducted training sessions for branch managers, sales associates, and customer service representatives on company standards.
- Reviewed customer credit applications to determine eligibility for credit terms.
- Educated customers on credit policies and payment options.
- Conducted regular follow-ups with customers to clarify any outstanding balances.
- Monitored accounts for potential risks and flagged concerns for further review.
Customer Service Manager
NAPCO
04.2020 - 10.2022
- Developed cohesive unit for enhanced collaboration and service delivery.
- Built strong relationships with key clients to drive repeat business and referrals.
- Identified root causes of service disruptions by analyzing customer complaints.
- Analyzed customer feedback to identify areas for service improvement and implement changes.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
Master Of Science - Sport And Fitness Management
Sam Houston State University
Huntsville, TX12.2019
Community Health
University of Kansas
Lawrence, KS05.2018
Skills
- Facilities management
- Asset management
- Work order management
Timeline
Sr Credit Specialist
Hawkins Inc
10.2022 - 11.2024
Customer Service Manager
NAPCO
04.2020 - 10.2022
Events and Facilities Intern
Harris County Houston Sports
Master Of Science - Sport And Fitness Management
Sam Houston State University
Community Health
University of Kansas
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