Lindsay M. Cook

• Managed 20 plus employees over two teams
• Maximized performance by monitoring daily activities and mentoring team members.
• Accomplished multiple tasks within established timeframes.
• Oversee Lab Assistant/Phlebotomist and registration staff in hospital laboratory with robust outreach program
• Update and establish policies and procedures for Specimen processing and registration areas
• Led both teams through an EHR switch with minimal impact to patient care
• Reviewed employee performance and developed improvement plans.
• Managed daily activities and workflow of Cayuga Medical Center Laboratory to collect, label and analyze samples correctly.
• Interviewed and hired phlebotomists and office personnel for Cayuga Medical Center Laboratory.

• Supervise Specimen Processors and ED Phlebotomists
• Handle all issues that may arise in Specimen Management
• Yearly Competencies, training, scheduling, hiring
• Assure smooth operations daily in Specimen Processing
• Managed effective schedules to cover all department needs.
• Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
• Performed tasks as member of line staff to reduce wait time.

Logged samples correctly into computerized tracking system.

• Demonstrated flexibility working in a fast-paced and ever-changing environment.
• Tracked collected specimens by initialing, dating, and noting times of collection.
• Centrifuged blood samples as outlined in clinical protocols.
• Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
• Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
• Assisted in training and onboarding new phlebotomists.
• Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
• Reviewed and processed requisitions for laboratory tests.
• Stocked phlebotomy cart or carrier with appropriate supplies.
• Organized daily work based on collection priority.

• Stocked phlebotomy cart or carrier with appropriate supplies.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Organized daily work based on collection priority.
• Tracked collected specimens by initialing, dating, and noting times of collection.
• Completed proper sanitation and cleaning of equipment and work areas between patients.
• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
• Verified patients' identification for proper sample collection.
• Collected blood samples in accordance with laboratory protocols and regulations.