Detail-oriented professional skilled in client relationship management and policy analysis. Proven ability to clarify complex insurance policies and maintain accurate records, ensuring exceptional customer service and satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Insurance Agent
SelectQuote
Remote
07.2025 - 02.2026
Guided clients in selecting appropriate insurance plans tailored to individual needs.
Clarified complex insurance policies to ensure client understanding and informed decision-making.
Cultivated strong client relationships through proactive follow-ups and tailored support.
Systematically maintained accurate records of client interactions and policy details.
Documented all insurance transactions using computer software systems.
Communicated plan features, pricing, and availability to enhance client knowledge and satisfaction.
Referral Coordinator
George Regional Health System
Lucedale
04.2022 - 06.2025
Coordinated with external agencies to facilitate timely referral processing, improving patient access to specialized services.
Guided patients through insurance processes for referrals, enhancing their understanding and reducing confusion.
Communicated with insurance companies regarding referral authorizations.Maintained accurate patient records in the electronic health record system.
Education
Associate of Arts -
Mississippi Gulf Coast Community College
Perkinston, MS
05-2025
Skills
Insurance product knowledge
Claims processing and insurance regulation
Policy sales techniques
Customer service software proficiency
Client relationship management
Detail orientation and time management
Policy analysis and risk assessment
Accomplishments
Graduated with Honors- 2025
Certification
Health Insurance- AL, AR, AZ, FL, IL, LA, MI, NM, OH, PA, SC, TN, TX, VA, WA