Lindsay Niles
Administrative Assistant | Outreach Specialist
Harrison,ME
Summary
Personable and energetic Receptionist or Administrative Assistant committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in multitasking, time management and communication skills. Responsible professional willing to go the extra mile to assist others.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Outreach Specialist Team Leader
The Outreach Team
Ithaca, NY
09.2022 - Current
- Lead team of outreach specialists by securing scripts, shift memos, researching supplementary information, and assisting with difficult conversations.
- Debriefed team on key talking points, assured adherence to company standards and policies, and preformed regular quality checks of outgoing messages.
- Researched and fact-checked political candidate platforms and backgrounds.
- Responsible for time sheets and scheduling of team members.
- Educated voters in swing states to promote smart policies benefiting American families.
- Efficiently used Zoom, Strive, and Slack to communicate with voters, team members, and program directors.
- Appropriately tagged and categorized all outgoing conversations in accordance with company policy.
- Quickly learned and adapted to new information reports.
- Studied geopolitical areas to identify potential talking points and voter concerns.
- Maintained energy and enthusiasm in fast-paced environment.
- Interacted with up to 800 leads per day.
Freelance Writing
Self-Employed
Harrison, ME
01.2014 - Current
- Drafted and wrote content for digital and social media on variety of topics including art, culture, technology, lifestyle, fitness, travel, and finances.
- Routinely researched topics in-depth to assure accuracy,
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
- Evaluated project requirements and content standards in accordance with creative structure.
- Strategized content based on Google Analytics data, geographical targeting and keyword planning.
- Delivered detailed, easy-to-read reports for each project.
- Adhered to strict deadlines.
- Successfully built and maintained long-term client relationships.
Preschool Teacher
Bridgton Great Start Preschool
Bridgton, Maine
10.2019 - 09.2022
- Daily check-ins, and health screenings.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Educated students in foundational concepts.
- Used Brightwheel to document behavioral, emotional, academic and social growth of over 20 students.
- Planned, researched and prepared science experiments, art projects, and lesson plans.
- Documented incidents according to workplace protocols.
- Maintained state licensing requirements including yearly work-training hours, up-to-date CPR and first-aid certification, and mandatory reporter training.
Front Desk Receptionist
Highland Lake Resort
Bridgton, Maine
05.2019 - 10.2019
- Greeted guests and engaged in pleasant conversations while managing check-in process.
- Transcribed and relayed phone messages.
- Resolved customer issues quickly and notified supervisor immediately if problems escalated.
- Used Cloudbeds software to process reservations, check-ins and check-outs.
- Monitored office supplies by regularly checking inventory and placing orders as needed.
- Collected room deposits, fees and payments.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Worked with third-party booking platforms to correct reservation and billing discrepancies
- Oversaw housekeeping team by creating daily plan and cleaning schedules.
Education
Associate of Arts - Fine Art
City Colleges of Chicago-Harry S Truman
Chicago, IL 01.2011 - 01.2012
Bachelor of Arts - Visual Communications
The Illinois Institute of Art - Chicago
Chicago, IL 07.2004 - 07.2007
Skills
Verbal and written communication
Telephone etiquette
Organization
Social perceptiveness
Administrative support
Researching skills
Project management
Problem-solving
Copywriting & proofreading
Unique content creation
Adobe Photoshop
Computer proficiency
Lesson planning
Certification
Adult, Child and Baby First Aid/CPR/AED
Timeline
Outreach Specialist Team Leader
The Outreach Team
09.2022 - Current
Adult, Child and Baby First Aid/CPR/AED
01-2022
Preschool Teacher
Bridgton Great Start Preschool
10.2019 - 09.2022
Front Desk Receptionist
Highland Lake Resort
05.2019 - 10.2019
Freelance Writing
Self-Employed
01.2014 - Current
Associate of Arts - Fine Art
City Colleges of Chicago-Harry S Truman
01.2011 - 01.2012
Bachelor of Arts - Visual Communications
The Illinois Institute of Art - Chicago
07.2004 - 07.2007