Lindsay O'Fallon
Hermitage,AR
Summary
Knowledgeable and dedicated Resolution Team Lead with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with patients and colleagues. Motivated to maintain patient satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships.
Overview
1
1
year of professional experience
Work History
Resolution Team Lead
Sykes
Malvern, AR
11.2021 - Current
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Communicated professionally with colleagues and patients.
Patient Care Advocate
Sykes
Malvern, AR
08.2021 - 11.2021
- Established and maintained patient profiles, updating organizational database with current information.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
Education
High School Diploma -
Smiths Station High School
Smiths Station, AL05.2011
Skills
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Verbal and Written Communication
- Order and Refund Processing
- Customer Data Confidentiality
- De-escalation Techniques
- Multitasking and Prioritization
- Creative Problem Solving
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- CRM Software
- Efficient and Detail-Oriented
- Understanding Patient Needs
Timeline
Resolution Team Lead
Sykes
11.2021 - Current
Patient Care Advocate
Sykes
08.2021 - 11.2021
High School Diploma -
Smiths Station High School