Lindsay Pair
Clearfield
Summary
Retail operations supervisor with leadership experience across service desk, order fulfillment, and receiving in a high-volume Home Depot store. Proven results in P&L support, operational execution, and loss prevention, including #1 regional ranking in operational shrink and Top 3 regional performance in order fulfillment. Management-trained and regularly serving as Manager on Duty, with a strong track record of developing associates, earning district-level recognition, and maintaining safe operations as a lift equipment–certified leader.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supervisor
The Home Depot Store
Riverdale, UT
01.2023 - Current
- Lead service desk, order fulfillment, and receiving operations while resolving escalated customer concerns and ensuring high service standards.
- Consistently ranked Top 3 in the region for order fulfillment metrics through strong execution, accuracy, and cross-department coordination.
- Achieved and sustained #1 ranking in the region for operational shrink, implementing effective loss-prevention strategies, audits, and inventory controls.
- Actively support store P&L performance by driving shrink reduction, inventory accuracy, and operational efficiency.
- Completed management training and regularly serve as Manager on Duty, overseeing store operations, associate performance, safety compliance, and customer escalations.
- Oversee receiving and inventory flow, ensuring product accuracy, quality, documentation, and OSHA compliance.
- Perform book-to-physical audits, special order reporting, and inventory preparation to support store accuracy and financial goals.
- Ensure accurate processing of returns (RTV and non-RTV) and maintain high standards of cash handling and accountability.
- Coach, mentor, and develop associates, successfully promoting team members into advanced roles within the company.
- Recognized by District and Territorial Managers for leadership, operational excellence, and talent development.
- Certified in lift equipment operation, adhering to all safety and operational standards.
Deli Associate
Walmart
Layton, UT
08.2020 - 10.2021
- Deliver customer service by assisting with orders, fulfillment, feedback resolution, and complaint management to ensure customer satisfaction.
- Maintain clean, organized, and compliant workstations and equipment in accordance with safety and sanitation standards.
- Serve as Supervisor Trainee and New Hire Trainer, supporting onboarding, coaching, and daily operational execution.
- Manage departmental inventory by tracking stock levels, ensuring accuracy, and partnering with leadership to replenish merchandise as needed.
- Execute merchandising standards by organizing and presenting both standard and specialty products in a customer-focused, visually appealing manner.
Front End Associate
Burger King
Clearfield, UT
09.2018 - 08.2019
- Process transactions with 100% accuracy, maintain register integrity, and ensure timely and professional cash handling.
- Prepare meals efficiently while strictly adhering to sanitation and quality standards, consistently meeting service time goals.
- Track and maintain inventory with 100% accuracy, coordinate with management to optimize stock levels, and ensure timely replenishment to prevent shortages.
- Maintain full compliance with health and safety regulations, ensure all equipment is operational, and support team adherence to safety standards, contributing to a safe and efficient work environment.
Skills
- Retail Operations Management
- Customer Service & Escalation Resolution
- Inventory Control & Accuracy
- Operational Shrink & Loss Prevention
- P&L Awareness & Cost Control
- Manager on Duty (MOD) Leadership
- Associate Coaching & Talent Development
- Performance Metrics & KPI Tracking
- OSHA & Safety Compliance
- Lift Equipment Operation (Certified)
- Process Improvement & Execution
- Cross-Functional Team Collaboration
Certification
Completed Advanced Management Development Training.
Licensed on :
- Order Picker
- Reach
- Sit-Down Forklift
- Pacer
- Portable Loading Dock
- Bally Pal
- Electric Ladder
Timeline
Supervisor
The Home Depot Store
01.2023 - Current
Deli Associate
Walmart
08.2020 - 10.2021
Front End Associate
Burger King
09.2018 - 08.2019