Lindsay Patterson
Reelsville,IN
Summary
Results-driven Change Manager accomplished in driving successful updates at department- or business-wide level. Expert in relevant tools and strategies to achieve targets and control risks associated with implemented changes. Decisive in planning implementations and articulate in communicating updates. Highly-motivated individual with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Business Change Manager
Elevance Health
Indianapolis, IN
02.2021 - Current
- Developed project plans and managed the delivery of complex business change initiatives.
- Provided advice on the most effective approach to deliver business change projects.
- Managed a team, ensuring all tasks were completed on time and within budget.
- Conducted regular meetings with stakeholders to review progress and address any issues or concerns.
- Assessed current operational models against future strategies for business improvement opportunities.
- Created detailed reports outlining the performance of each project stage, highlighting areas for improvement.
- Developed communication strategies to inform stakeholders about progress updates, changes in scope and potential risks.
- Coached internal teams to develop their understanding of new systems or processes introduced by the change initiative.
- Ensured compliance with relevant statutory regulations throughout all stages of project delivery.
- Collaborated closely with IT teams to ensure that system upgrades are aligned with strategic goals.
- Analyzed customer feedback data in order identify areas where further improvements can be made.
- Identified success metrics and regularly reported on progress and gaps.
- Developed change management plans minimizing employee resistance and accelerating adoption.
- Crafted successful messages to support large-scale, enterprise-wide changes.
Senior Nurse Case Manager
Elevance Health
Indianapolis, IN
11.2012 - 02.2021
- Developed and implemented care plans for patients with complex medical needs.
- Assessed patient health status, identified problems and developed goals to improve outcomes.
- Provided clinical guidance and support to nursing staff while ensuring quality of care.
- Monitored patient progress and reported changes in condition to physicians.
- Coordinated communication between healthcare providers, family members, social workers, insurance companies.
- Facilitated discharge planning activities including arranging post-discharge follow-up services.
- Ensured compliance with all relevant policies, procedures, regulations and standards of practice.
- Collaborated with other departments within the organization to ensure optimal care delivery.
- Identified opportunities for improvement in current processes related to case management operations.
- Maintained accurate records of patient assessment data in accordance with HIPAA guidelines.
- Participated in interdisciplinary team meetings regarding patient care coordination.
- Assisted in training new staff members on case management protocols and documentation requirements.
Nurse Case Manager, Director of Nursing
Horizon Hospice Care
Danville , IN
01.2010 - 11.2012
- Developed and implemented care plans for assigned patients, ensuring the highest quality of care.
- Assessed patient needs, identified health problems and provided appropriate interventions to improve outcomes.
- Monitored patient progress and modified treatment plans as needed.
- Developed and implemented nursing policies, procedures, and protocols to ensure patient safety.
- Provided clinical guidance and direction to nursing staff to ensure quality care was provided in a timely manner.
- Oversaw the daily operations of the nursing department including staffing, scheduling, budgeting, and resource allocation.
- Conducted performance evaluations for all nursing staff members and made recommendations for improvement when necessary.
- Ensured compliance with state regulations regarding nurse-to-patient ratios and other safety guidelines.
- Participated in interdisciplinary teams to discuss patient care issues or concerns and develop solutions as needed.
- Created reports summarizing patient outcomes based on data collected from various sources.
Registered Nurse
Methodist Healthcare
Indianapolis, IN
05.2008 - 01.2010
- Provided patient care and education to patients with chronic illnesses.
- Assessed, planned, implemented and evaluated nursing care for assigned patients.
- Performed triage assessments of walk-in patients in a clinic setting.
- Administered medications and treatments according to physician orders.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
- Demonstrated knowledge of current trends in nursing practices by attending continuing education classes or seminars.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
- Maintained a safe environment for all patients by adhering to infection control policies and procedures.
Education
Master of Science - Masters in Nursing Program With A Concentration in
Western Governors University
Salt Lake City, UT02.2021
Bachelor of Science - Nursing
Western Governors University
Salt Lake City, UT02.2019
Bachelor of Arts -
Southern New Hampshire University
Hooksett, NH07.2017
Associate of Science - Nursing
Ivy Tech Community College of Indiana
Indianapolis, IN05.2008
Skills
- Organizational Realignment
- Change Request Tracking
- Market Research
- Risk Assessment
- Business Analysis
- Client Relationship Management
- Trend Analysis
- Data Collection
- Analytical
- Research
- Dependable and Responsible
- Decision-Making
- Relationship Building
- Verbal Communication
Certification
ElevanceElevance
Case Management Certification - May 2015
Shining Star Award for Capstone Presentation Winner - 2021
Impact Spark of Greatness Award – 2022 Go Above & Beyond Awards – 2022, 2021
TG&E Building Partnerships Award – 2023
Agile foundations certification - 2022
Agile Safe Agilest certification - 2023
Timeline
Business Change Manager
Elevance Health
02.2021 - Current
Senior Nurse Case Manager
Elevance Health
11.2012 - 02.2021
Nurse Case Manager, Director of Nursing
Horizon Hospice Care
01.2010 - 11.2012
Registered Nurse
Methodist Healthcare
05.2008 - 01.2010
Master of Science - Masters in Nursing Program With A Concentration in
Western Governors University
Bachelor of Science - Nursing
Western Governors University
Bachelor of Arts -
Southern New Hampshire University
Associate of Science - Nursing
Ivy Tech Community College of Indiana
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