Shafiyi Wali
People Focused Change Leader
Los Angeles,CA
Summary
Prosci Certified Change Consultant with a proven track record of guiding organizations through seamless transitions. Demonstrated expertise in stakeholder communication and strategic planning. Adaptable and personable, skilled at navigating and managing change within organizations.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Change Management Program Manager
Apple
10.2021 - Current
- Supported a seamless, enterprise-wide implementation of Salesforce at Apple across multiple regions, including North America and South America, driving alignment across diverse teams and optimizing sales processes to improve overall efficiency.
- Led a large-scale transformation effort that spanned the United States and South America, ensuring organizational adoption by working closely with regional leaders, aligning teams, and enhancing sales operations across both markets.
- Made significant contributions to Apple's Change Management Center of Excellence, providing strategic oversight and support to teams globally to ensure successful adoption of Salesforce and other organizational changes.
- Played a pivotal role in defining and implementing best practices for managing change within the sales organization, leveraging metrics-driven adoption methods and change strategies to ensure sustained impact and high adoption rates.
Enterprise Change Manager
NASA - Jet Propulsion Laboratory
03.2023 - 04.2024
- Championed Oracle's third implementation attempt, utilizing the CLEAR engagement methodology to secure buy-in, focus on localized change strategies, and overcome previous challenges, resulting in improved stakeholder engagement and smoother system adoption.
- Orchestrated NASA’s first enterprise metrics initiative, collaborating with C-suite executives to onboard them onto a new dashboard/system, enhancing the organization’s ability to track and drive performance across programs.
- Led the modernization of timekeeping processes at JPL, aligning new systems with operational needs to improve workforce productivity, streamline processes, and deliver operational efficiencies.
- Played a key role in establishing the Change Management Center of Excellence (COE) at JPL, guiding senior leadership through complex change initiatives and ensuring the successful integration of Workday enhancements to optimize internal processes and culture.
Change Management Consultant
Pacific Gas and Electric Company
02.2021 - 10.2021
- Brought onboard as a Change Management Consultant at PG&E to establish a dedicated Change Management Office (CMO) team within the Electric Operations division, where I led the creation of a Change Center of Excellence (COE) to ensure consistency and effectiveness across the organization.
- Addressed post-audit shortcomings by building a specialized team and educating cross-functional groups on change management methodologies, ensuring alignment and smooth execution of large-scale initiatives.
- Led the development of toolkits and resources to be leveraged throughout Electric Operations, enabling teams to apply best practices for change management across all levels of the organization.
- Took the lead in driving process improvement initiatives aimed at enhancing field worker efficiency at PG&E, using data-driven insights to optimize workflows and increase productivity.
- Oversaw the implementation of tech solutions and products that harnessed data to upskill teams, fostering a culture of data utilization and informed decision-making, resulting in stronger operational alignment.
Management Consultant
PricewaterhouseCoopers
08.2018 - 01.2021
- Excelled within PwC's Workforce Transformation practice, specializing in Organizational Design and Change Management, where I played a central role in transforming the workforce of clients like Meta, Verizon, Bayer, and TSYS through targeted change management strategies.
- Mentored junior consultants by providing hands-on support and training in communication techniques, analytical tools, and problem-solving approaches, directly contributing to the successful execution of complex client projects.
- Led critical negotiations with Verizon and Meta, facilitating agreements that resulted in long-term partnerships and further opportunities for PwC to support their ongoing transformation efforts.
- Orchestrated smooth employee transitions during large-scale tech implementations at TSYS and Bayer, leveraging insights from change fatigue assessments to refine strategies and drive high adoption rates of new systems and processes.
Change Lead
United Parcel Service
08.2014 - 08.2018
- Developed, executed, and sustained a comprehensive strategy that resulted in a significant 20% increase in Salesforce adoption, ensuring the alignment of organizational goals with Salesforce’s capabilities for optimal utilization.
- Orchestrated the end-to-end change management process, including stakeholder analyses, impact assessments, sponsor strategies, communication plans, and sustainment strategies, ensuring alignment and long-term success.
- Started in HR Operations with a Dreamforce implementation, playing a pivotal role in the initial deployment and ensuring seamless integration into HR processes, which laid the foundation for future Salesforce adoption and optimization.
Education
Masters of Business Administration -
St Mary's College
08.2014 - 05.2016
Bachelor of Arts - Economics
University of British Columbia
08.2006 - 05.2009
Skills
Change implementation
Timeline
Enterprise Change Manager
NASA - Jet Propulsion Laboratory
03.2023 - 04.2024
Change Management Program Manager
Apple
10.2021 - Current
Change Management Consultant
Pacific Gas and Electric Company
02.2021 - 10.2021
Management Consultant
PricewaterhouseCoopers
08.2018 - 01.2021
Change Lead
United Parcel Service
08.2014 - 08.2018
Masters of Business Administration -
St Mary's College
08.2014 - 05.2016
Bachelor of Arts - Economics
University of British Columbia
08.2006 - 05.2009
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