Summary
Overview
Work History
Education
Certification
Skills
Timeline
Hi, I’m

MICHELE JACKSON

MBA- Organizational Change Management & Public Trust Cleared
Upper Marlboro,MD
MICHELE JACKSON

Summary

Extensive experience working in Federal and local governments as contractor executing on enterprise wide change initiatives to modernize legacy accounting systems, implement upskilling learning and development continuous improvement projects, and modernize records management CRM and document management platforms.

Collaborative leader with a dedication toward partnering with coworkers to promote an engaged and empowered work culture. Documented strengths in building and maintaining client relationships with diverse range of stakeholders in dynamic and fast-paced settings. Develops and executes strategic and tactical communication and engagement campaigns that deliver positive stakeholder adoption rates and minimized resistance.

Overview

12

Yrs. Change Management

15

Yrs. Client Engagement

12

Yrs. Research and Analysis

8

Yrs. Organizational Capacity Building

12

Yrs. Strategy and Comms

8

Yrs. Human Centered Design

5

Yrs. Transformation Design

Work History

Steampunk
Washington, DC

Senior Disruption Designer (Change Management)
02.2022 - Current

Job overview

  • Shaped communications, engagement, and strategic direction for upskilling initiative at Cybersecurity and Infrastructure Security Administration (CISA), produced multi-modal communications and content for cross section of stakeholders that clarified organizational vision; upskilling program enhanced operational efficiency for high-stress, high-tempo client by 40%.

District Of Columbia Government, Sub-Contractor
Washington, DC

Organizational Change Management Consultant
03.2020 - 03.2022

Job overview

  • Led a team of (3) change management professionals supporting stakeholder readiness, engagement, training, and adoption for $160MM project to replace legacy enterprise accounting system impacting hundreds of District of Columbia government employees.

General Dynamics Information Technology
Bethesda, MD

Senior Change Manager
03.2017 - 03.2020

Job overview

  • Change Management lead for large scale IT transformation project for (9) office legacy records management system to OpenTextDocumentum at National Institutes of Health (NIH).

DC General Services, Contractor
Washington, DC

Senior Change Manager
01.2016 - 03.2017

Job overview

  • Recruited to serve as strategic advisor for Senior Leaders to transform and improve delivery of facility related client services to District of Columbia's constituency
  • Oversaw change management efforts to support implementation of critical initiatives driving transformation in procurement contract processes, service model delivery improvements for managers, and leverage technology for business culture improvement.

NASA, Zephyr Group Contractor
Washington, DC

Change Management Lead
05.2010 - 09.2016

Job overview

  • Created and delivered full life-cycle comms, engagement, and training for 10 centers' three strategic initiatives for 1500 fellows and scholars.

Education

Case Western Reserve University
Cleveland, OH

MBA from Organizational Change Management And Leadership

University Overview

Cleveland State University
Cleveland, OH

Bachelor of Arts from Communications

University Overview

Certification

  • Human Centered Systems Thinking, IDEOU - 2024
  • Designing for Change, IDEOU - 2024
  • Change Management Certification - ACMP, Change Pros 24 hours CE - 2023

Skills

  • Stakeholder Analysis
  • Strategic Vision
  • Client Training Delivery
  • Customer Communication
  • Improvement Plans
  • Resource Utilization
  • Professional Relationships
  • Community Organization
  • Leadership Management
  • Change Leadership
  • Team Relationships
  • Employee Engagement
  • Organizational Systems
  • Change Management Process
  • Motivational Leadership
  • Executive Coaching
  • Agile Framework
  • Process Change Documentation
  • Problem Resolution
  • Change Implementation
  • Training Plans
  • Strategic Planning
  • Client Satisfaction
  • Business Requirements Documents (BRDs)
  • Process Improvement Initiatives
  • Project Support
  • Interviewing Strengths
  • Analytical Expertise
  • Customer Relationships
  • Stakeholder Communications
  • Communications Management
  • Process Change Improvements
  • Excellent Communication Skills

Timeline

Senior Disruption Designer (Change Management)
Steampunk
02.2022 - Current
Organizational Change Management Consultant
District Of Columbia Government, Sub-Contractor
03.2020 - 03.2022
Senior Change Manager
General Dynamics Information Technology
03.2017 - 03.2020
Senior Change Manager
DC General Services, Contractor
01.2016 - 03.2017
Change Management Lead
NASA, Zephyr Group Contractor
05.2010 - 09.2016
Case Western Reserve University
MBA from Organizational Change Management And Leadership
Cleveland State University
Bachelor of Arts from Communications
MICHELE JACKSONMBA- Organizational Change Management & Public Trust Cleared