Experienced Director of Center Operations for clinical teams with expertise in ultrasound, mammography, x-ray, and breast health navigation. Seeking a new opportunity to utilize exceptional schedule coordination skills, partnership development, and leadership/mentoring abilities. Possessing a deep understanding of learning styles and student development in the medical field, offering valuable insights to support educational initiatives. Passionate about developing school programs, curriculum, and resources that foster student success and align with learning objectives.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Director of Center Operations
Cardinal Points Imaging of the Carolinas (OIA)
Raleigh, NC
09.2021 - Current
Served as a liaison between upper management and frontline employees to address concerns or questions related to center operations effectively.
Created the first breast biopsy program inclusive of workflows and breast health navigation.
Maintained a safe and secure environment for staff, customers, and visitors through rigorous compliance with safety regulations and guidelines.
Established performance metrics for tracking progress toward operational objectives, driving continuous improvement efforts across all areas of responsibility.
Managed relationships with existing fulfillment center partner facilities and sourced new potential partners.
Enhanced staff productivity through effective training and performance evaluations.
Assisted in recruiting, hiring, and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Sonography Consultant
Wake Tech Community College
Raleigh, NC
03.2020 - 05.2020
Evaluated client needs and expectations for each consulting engagement for the sonography program.
Consulted and reviewed the educational book selections for the course curriculum.
Consulted and reviewed books to prepare for registry examinations.
Ultrasound Supervisor
Cardinal Points Imaging(OIA)/Raleigh Radiology
Raleigh, NC
02.2018 - 09.2021
Established partnership with Wake Technical Community College to introduce ultrasound students to clinical sites for rotations upon start of new sonography program.
Organize and supervised daily operations in the ultrasound department for five locations.
Perform various ultrasound examinations such as vascular, small parts, OB/GYN, pediatrics and general, while providing exceptional patient care
Maintain and troubleshoot ultrasound equipment to ensure it meets quality standards
Spearheaded efforts to achieve accreditation from recognized organizations, elevating the department's reputation within the field.
Streamlined workflow processes for increased efficiency in the ultrasound department.
Coordinated scheduling for both patients and staff members, ensuring optimal utilization of resources and minimizing wait times.
Managed a team of sonographers, fostering a positive work environment and encouraging professional growth.
Developed training programs for new hires, improving employee retention and performance levels.
Negotiate with vendors to purchase service contracts and equipment
Train new hires/students to perform at high levels of accuracy and set goals for employees to achieve
Championed ongoing education initiatives among staff members by organizing in-service continuing education training, find and share continuing education content relevant to maintaining professional development.
Conducted regular performance evaluations for sonographers, providing constructive feedback and identifying areas for improvement.
Participated in recruitment efforts, interviewing prospective candidates and selecting top talent to join the team of sonographers.
Ultrasound Team Lead Sonographer II
Cardinal Points Imaging (OIA)/Raleigh Radiology
Raleigh, NC
03.2016 - 02.2018
Trained new team members by relaying information on company procedures and safety requirements.
Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Coached team members in techniques necessary to complete job tasks.
Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
Managed schedules, accepted time off requests and found coverage for short shifts.
Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.
Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
Performed ultrasound scans and provided direct patient care after proper confirmation of study and patient identification.
Completed ultrasound exam and verified proper documentation in ultrasound reporting system to facilitate accurate record-keeping.
Stocked and prepared assigned room for smooth daily patient flow.
Communicated differentials to interpreting physicians to consider possible causes of clinical findings before final diagnoses.
Assisted in executing optimum quality ultrasound exams while obtaining images to support diagnosis documented by interpreting physician.
Sonographer
Cardinal Points Imaging (OIA)/Raleigh Radiology
Raleigh, NC
06.2011 - 03.2016
Collaborated with radiologists for timely and accurate reporting of findings, improving patient care.
Mentored new sonographers, sharing expertise in scanning techniques and best practices.
Demonstrated versatility in performing various types of ultrasounds including abdominal, obstetrical, vascular, musculoskeletal, and small parts examinations.
Enhanced patient comfort by providing clear explanations of ultrasound procedures and addressing concerns.
Expanded skill set by attending continuing education courses, staying current on industry advancements.
Increased diagnostic accuracy with meticulous attention to detail in capturing high-quality images.
Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
Sonographer
Grand Strand Regional Medical Center
Myrtle Beach, SC
08.2009 - 05.2011
Trained sonography students and new hires on how to perform ultrasounds and operate equipment
Signed off on exam competencies
Performed vascular, small parts, ob/gyn, and general ultrasound exams with a high level of skill and detail
Assisted in other imaging departments to help with patient care.
Sonographer
Carolina Forest Imaging Center
Myrtle Beach, SC
02.2009 - 05.2011
Performed vascular, small parts, obgyn, and general ultrasound exams with a high level of skill and detail
Reviewed physicians' orders for accuracy
Scheduled examinations and helped with registration of patients.
Emergency Room Technician
Grand Strand Regional Medical Center
Myrtle Beach, SC
02.2005 - 01.2008
Safely transported patients by wheelchair, stretcher or bed to other units
Measured and fit crutches, instructing patients on proper use of devices
Assisted with resuscitation, CPR and emergency airway procedures
Liaised between nurses, physicians, patients, and visitors
Measured vital statistics, and recorded data in medical records.
Education
2 Year Program Accredited By CAAHEP- Certificate -
Horry Georgetown Technical College
Conway, SC
12.2008
Bachelor of Science - Biology, Minor in Chemistry
Coastal Carolina University
Conway, SC
12.2004
High School Diploma -
Mount Notre Dame Hight School
Cincinnati, OH
06.2000
Skills
Perform various ultrasound examinations
Strong work ethic
Schedule coordinating
Relationship building
Performance evaluation and Monitoring
Advanced anatomy knowledge and medical terminology
Computer skills
Staff/Student development and training
Team Leadership
Effective Communication
Additional Information
Serving on the WTCC Sonography Advisory Committee since 2021.
Certification
ARRT Sonography R.T. (S) 2009, Vascular Sonography R.T. (VS) 2011
Certified Navigator Breast Imaging (CN-BI) since 2021
BLS CPR
References
References upon request.
Timeline
Director of Center Operations
Cardinal Points Imaging of the Carolinas (OIA)
09.2021 - Current
Sonography Consultant
Wake Tech Community College
03.2020 - 05.2020
Ultrasound Supervisor
Cardinal Points Imaging(OIA)/Raleigh Radiology
02.2018 - 09.2021
Ultrasound Team Lead Sonographer II
Cardinal Points Imaging (OIA)/Raleigh Radiology
03.2016 - 02.2018
Sonographer
Cardinal Points Imaging (OIA)/Raleigh Radiology
06.2011 - 03.2016
Sonographer
Grand Strand Regional Medical Center
08.2009 - 05.2011
Sonographer
Carolina Forest Imaging Center
02.2009 - 05.2011
Emergency Room Technician
Grand Strand Regional Medical Center
02.2005 - 01.2008
2 Year Program Accredited By CAAHEP- Certificate -