Lindsay Pringle
New Philadelphia,Ohio
Summary
Dedicated healthcare professional who successfully implemented the NPH TAP Clinic in Neurosurgery. Developed system for same-day referrals to pain management, reducing wait times from over 2 months to immediate appointments. Prevented patient loss to other facilities and generated increased revenue. Collaborated closely with Advanced Practice Providers (APPs) for comprehensive rounding support in Orthopedic and Neurosurgery departments, as well as Orthopedic Spine department. Currently enrolled in Leader Skills Passport Emotional Intelligence program to further enhance leadership skills.
Overview
22
22
years of professional experience
Work History
Practice Manager
Cleveland Clinic Mercy Orthopedics and Sports Medicine, Neurosurgery, Orthopedic Spine, and Multispecialty Practice
02.2023 - Current
- Supervise and motivate my team by promoting a collaborative approach to problem-solving, team development, and goal setting
- This includes performing management functions such as interviewing, hiring, training, and evaluating staff
- Counsel employees on employment, performance, promotion, and termination in line with Human Resource policies, ensuring that clinical staff practice within the scope of their respective licensing and certifying boards
- As a role model, I set the standards for behavior, professionalism, and outstanding customer service in all interactions with all customers
- I facilitate troubleshooting and follow-up to ensure effective relationships among providers, staff, customers, and peers
- Adheres to established quality, compliance, and risk standards for the day-to-day operations of the physician practice(s)
- This includes managing supply chain activities, ordering supplies, maintaining inventory, adhering to departmental budgets for all offices
- Key liaison for new provider integration activities, assisting in the onboarding process for new physicians and Advanced Practice Providers (APPs)
- Manage all revenue cycle processes, including work queues, copays, and coding compliance
- Reviews practice data, identify variances, and analyze financial reports to assist with decision-making and reporting
- Participates in planning and budgeting preparation and analysis
- Coordinates support functions to ensure compliance with the Joint Commission and other regulatory agencies
Practice Manager
Cleveland Clinic Mercy Urgent Care Carrollton/Primary Care Carrollton/WIC Carrollton
01.2022 - 02.2023
- Accountable for department operations, compliance and quality management, business development, and financial management
- Monitors Press Ganey results and implements patient satisfaction initiatives
- Ensure compliance with all regulatory bodies
- Manages yearly performance evaluations and maintains the privacy of personal records
- Ensures open communication through huddles and regular staff meetings
- Organizes and delegates work effectively, establishes appropriate timeframes for completion of projects, and provides leadership to ensure effective outcomes
- Manages cost centers, responsible for prompt payments on invoices to vendors
- Collects data and maintains data for routine statistics for the practice
- Develops and implements office policies and procedures
Clinical Coordinator
Cleveland Clinic Mercy
03.2021 - 01.2022
- Develop and implement policies and protocols that help our clinic thrive
- Onboard and train new employees
- Oversee the training of all users in EPIC, Centricity, and Meditech
- Maintain clinical competencies for all clinical caregivers
- Ensure all ProCorp practices are meeting Joint Commission standards
- Developed process for all point-of-care testing
- Interview potential new hires
- Works effectively and directly with office managers
Population Health Navigator/Coordinator
Cleveland Clinic Mercy
03.2020 - 03.2021
- Responsible for onboarding and training new hires
- Developing policies and procedures and educating staff on care gaps to better our practices and bring in more revenue
- Worked closely with insurance companies to achieve the highest star rating
Medical Assistant
Mercy Primary Care Tusc
01.2019 - 01.2020
- Preparing patients for examinations by obtaining medical history, recording weight, height, and temperature, assisting the physician during examinations, collecting and preparing laboratory specimens, performing basic laboratory tests, transmitting prescription refills as directed, taking electrocardiograms, wound care and changing dressings, phlebotomy
- I also worked as a scheduler for surgeries and obtained prior authorizations for patients
Medical Assistant
Mercy Plastic Surgery
01.2018 - 01.2019
- Prepared patients for examination by performing preliminary physical tests; taking blood pressure, weight, height, and temperature, reporting patient history summary, assisted the physician with various procedures that included suture removal and staple removal, and scheduled surgeries by making arrangements with the surgical center; verifying times with patients, and preparing charts with pre-admission and consent forms, explaining treatment procedures to patients, maintained medical supply inventory
Medical Assistant
Mercy Medical Primary Care Tusc
01.2018 - 12.2018
- Responsible for assisting the Doctor in providing care to patients
- Worked closely with other healthcare professionals to communicate with patients and maintain patient confidentiality
- Rooming patients, collecting and preparing laboratory specimens, taking medical histories, and performing various laboratory tests
Clinical Services Manager
Medi-Wise Pharmacy
01.2017 - 01.2018
- Provided strong strategic, professional, and clinical leadership for all aspects of nursing and allied health professionals, in demonstrating care, compassion, and respect for patients, and staff
- Supported and further developed the clinical services department
- Direct supervision of fourteen staff members
- Responsibilities included interviewing, hiring, disciplining, and termination of employees as needed
- Initiated performance reviews and provided coaching to improve performances
Medical Assistant/Receptionist
US Healthworks
01.2015 - 01.2017
- Rooming patients, performing Department of Transportation and non-Department of Transportation drug testing, breath alcohol screenings, preparing and administering immunizations, and assisting physicians with wound care and injuries
- Preparing treatment rooms for physicians
Medical Assistant/Receptionist
Akron Childrens Hospital Physician’s Associates
01.2003 - 01.2015
- Perform various clerical duties such as documenting, photocopying, faxing, mailing, and organizing patient care documents
- Responsible for assisting multiple physicians with examinations by preparing the exam rooms and all necessary reports, charts, tests, and results for the physician
- Interview patients to obtain medical information
- Training new employees
- Prepares staff schedules and physician schedules
Education
Bachelor Of Science - Healthcare Management
Ashworth College
Norcross, GADiploma - MEDICAL ASSISTING
Ashworth College
High School -
Indian Valley High School
Associates degree - healthcare management
Ashworth college
01.2022
Skills
- Personable
- Organized
- Communication skills
- Creative problem solving
- Critical thinking
- Detail oriented
- Team oriented
Timeline
Practice Manager
Cleveland Clinic Mercy Orthopedics and Sports Medicine, Neurosurgery, Orthopedic Spine, and Multispecialty Practice
02.2023 - Current
Practice Manager
Cleveland Clinic Mercy Urgent Care Carrollton/Primary Care Carrollton/WIC Carrollton
01.2022 - 02.2023
Clinical Coordinator
Cleveland Clinic Mercy
03.2021 - 01.2022
Population Health Navigator/Coordinator
Cleveland Clinic Mercy
03.2020 - 03.2021
Medical Assistant
Mercy Primary Care Tusc
01.2019 - 01.2020
Medical Assistant
Mercy Plastic Surgery
01.2018 - 01.2019
Medical Assistant
Mercy Medical Primary Care Tusc
01.2018 - 12.2018
Clinical Services Manager
Medi-Wise Pharmacy
01.2017 - 01.2018
Medical Assistant/Receptionist
US Healthworks
01.2015 - 01.2017
Medical Assistant/Receptionist
Akron Childrens Hospital Physician’s Associates
01.2003 - 01.2015
Diploma - MEDICAL ASSISTING
Ashworth College
High School -
Indian Valley High School
Associates degree - healthcare management
Ashworth college
Bachelor Of Science - Healthcare Management
Ashworth College
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