I am detail oriented, and dependable. I work independently on tight timelines ensuring data is accurate and does not contain errors. I have multiple programs that I am proficient in and utilize my knowledge to implement process improvements.
Overview
8
8
years of professional experience
Work History
Sales Customer Support - OES Senior Coordinator
Idemitsu Lubricants America
Jeffersonville
06.2025 - Current
Communicated with Distributors to ensure timely delivery of product.
Prepared customized reports for different needs.
Collaborated with multiple groups on different key projects
Assisted team members on high-priority cases.
Identified shortcuts for programs the team was utilizing and implemented process improvements.
Salesforce
Monday.com dashboard
SAP
Service Parts Support Specialist
Toyota Material Handling
Columbus
05.2023 - 06.2025
Commercial Invoicing
Inbound/Outbound freight issues
Issued Credits
Carrier follow ups
Contact suppliers to get updated pricing and lead-times.
Track Inbound sea shipments
Generated Production Orders
Monitor Zendesk
Monday.com
SAP
Quality Auditor
Austin Tri-Hawk Automotive Inc.
Austin
10.2018 - 05.2023
Verified compliance with quality standards to ensure product integrity
Audited finished goods and confirmed essential paperwork was completed for compliance
Collaborated with other shifts to communicate critical information and maintain quality standards
Senior Sales Coordinator / Customer Support at M/s ICE Steel1 India Private LimitedSenior Sales Coordinator / Customer Support at M/s ICE Steel1 India Private Limited
<ul><li>During my time as a Key Holder at UGG, I was entrusted with the responsibility of overseeing store operations and ensuring a positive customer experience</li><li>I managed key aspects of the retail environment, including opening and closing procedures, cash handling, and ensuring merchandise presentation standards were met</li><li>Additionally, I provided leadership support to the sales team and assisted in resolving customer inquiries and concerns</li><li>Oversaw opening and closing procedures, including cash management and security protocols</li><li>Provided leadership and guidance to the sales team, contributing to a positive and motivated work environment</li><li>Ensured merchandise presentation standards were consistently met to enhance the overall shopping experience</li><li>Resolved customer inquiries and concerns in a professional and efficient manner, resulting in high levels of customer satisfaction</li></ul> at UGG<ul><li>During my time as a Key Holder at UGG, I was entrusted with the responsibility of overseeing store operations and ensuring a positive customer experience</li><li>I managed key aspects of the retail environment, including opening and closing procedures, cash handling, and ensuring merchandise presentation standards were met</li><li>Additionally, I provided leadership support to the sales team and assisted in resolving customer inquiries and concerns</li><li>Oversaw opening and closing procedures, including cash management and security protocols</li><li>Provided leadership and guidance to the sales team, contributing to a positive and motivated work environment</li><li>Ensured merchandise presentation standards were consistently met to enhance the overall shopping experience</li><li>Resolved customer inquiries and concerns in a professional and efficient manner, resulting in high levels of customer satisfaction</li></ul> at UGG
Customer Support Executive - Promoted to Senior Customer Support Executive And Dispatcher at BRANDIGOCustomer Support Executive - Promoted to Senior Customer Support Executive And Dispatcher at BRANDIGO