Lindsay Root
Fort Collins,United States
Summary
Results-driven Logistics Analyst with six years at Waterpik INC, adept at optimizing supply chain operations and enhancing shipment coordination. Demonstrated expertise in logistics analysis and problem-solving, leading to improved invoicing processes and timely issue resolution. Recognized for training team members and fostering collaboration, ensuring seamless operations in high-pressure environments. Experienced with logistics analysis, supply chain management, and process optimization. Utilizes data-driven strategies to improve operational efficiency and achieve cost savings. Knowledge of strategic planning, problem-solving, and effective communication for successful logistics management.
Overview
6
6
years of professional experience
Work History
Logistics Analyst
Waterpik
11.2020 - 03.2025
- Handled high-volume freight forwarder paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Coordinated resolution of issues with warehouses, sales brokers and carriers.
- Managed large number of customer compliance accounts, researched compiled and disputed infractions.
- Worked closely & cross-functionally with various departments to mitigate supply chain issues.
- Conducted thorough data analysis, providing valuable insights for strategic decision-making in logistics operations.
- Provided training on new systems and process improvements to promote adoption among team members within the logistics department.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Led process improvement initiatives within the supply chain, resulting in reduced lead times and increased customer satisfaction levels.
- Improved supply chain efficiency by analyzing and optimizing logistics processes.
- Collaborated with IT teams to implement technology solutions that streamlined workflows within the logistics function, improving overall operational efficiency.
- Collaborated with cross-functional teams, driving continuous improvement in logistics operations.
Call Center Representative
Waterpik INC
12.2018 - 11.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Hairstylist
Aveda
02.2017 - 11 2018
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
Education
Hairstylist - Cosmetolegy
Cheeks Beauty Academy
Loveland, CO04.2016
Skills
- Teamwork and collaboration - Training & leadership
- Interpersonal & Effective Communication
- Supply chain operations - Problem-solving & Process optimization
- Adaptable - Ambitious - Autonomous
- Strong work ethic - Punctual and dependable
- Positive Attitude - Highly motivated, Result driven
- Professionalism - Presentation skills
- Inventory management - Inventory Reconciliation
- Analytical thinking - Process optimization
- Power BI expertise - Performance metrics tracking, Reports generation
Timeline
Logistics Analyst
Waterpik
11.2020 - 03.2025
Call Center Representative
Waterpik INC
12.2018 - 11.2020
Hairstylist
Aveda
02.2017 - 11 2018
Hairstylist - Cosmetolegy
Cheeks Beauty Academy
Similar Profiles
Kelly HillKelly Hill
Dental Educator at WaterpikDental Educator at Waterpik
Jasmine StaufferJasmine Stauffer
Product Support Team at WaterpikProduct Support Team at Waterpik
Bill MulhollamBill Mulhollam
Engineering Test Lab Manager at WATERPIK Inc.Engineering Test Lab Manager at WATERPIK Inc.