Tiffany Dupree
Gainesville
Summary
Dynamic Logistics Analyst with a proven track record at Mansfield Energy, excelling in data analysis and relationship management. Adept at optimizing vendor contracts and enhancing operational efficiency, I thrive in fast-paced environments, driving team success and exceeding performance goals while delivering exceptional customer service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Logistics Analyst
Mansfield Energy
Gainesville
02.2023 - Current
- Investigated any discrepancies or issues concerning order fulfillment or delivery delays.
- Tracked and monitored progress of fuel orders and maintained logistics-related data.
- Monitored vendor performance to ensure timely deliveries and quality standards were met.
- Developed relationships with vendors to negotiate contracts and optimize pricing.
- meet/Exceeded specific team goals, partnering with supervisor to share best practices.
Dispatch Supervisor
Casteel Heating & Cooling Inc.
Lawrenceville
11.2020 - 02.2023
- Manage a team of 5 dispatchers
- Drive corporate initiatives
- Communicate efficiently across all departments (fleet, warehouse, electrical, plumbing, HVAC install and service) to meet/exceed company goals
- Maintain the highest level of customer service via phone, text and email.
- Accurate data entry and reporting
- Assign technician to appropriate work orders- dispatch for profit
- Manage and Dispatch a team of 40+ service technicians to assigned jobs.
- Tracked and reported on dispatcher performance metrics.
- Participated in regular meetings with other supervisors or managers to discuss current challenges or opportunities within the department .
Customer Service Representative/Dispatcher
ROOTER PLUS
Cumming
08.2019 - 11.2020
- Handled escalated complaints with professionalism, maintaining customer trust and loyalty.
- Coordinated service calls for plumbing and HVAC operations across multiple regions.
- Collected deposits or payments and arranged for billing.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Fast-paced office environment.
- Processed service requests and tracked progress through internal systems promptly.
General Manager
Ulta Beauty
Gainesville
09.2017 - 06.2019
- Retail management: managing schedules of more than 40 employees.
- Maintaining payroll, retail and salon budgets, store loyalty and credit goal.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Prepared budgets and managed expenses to maintain financial health of the store.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Retail Operations Manager
Ulta Beauty
Gainesville
08.2009 - 09.2017
- Retail management: maintaining payroll, retail and salon budgets, store loyalty and credit goal.
- Monitored daily operations, identified issues, and developed solutions accordingly.
- Assisted human resources through prescreening and interviewing of potential employees.
- Scheduled and coordinated team members so that all shifts were adequately staffed and to meet daily retail targets.
- Resolving guest service issues/complaints in a timely manner.
- Perform all operation duties including opening and closing the store, cash handling and deposits.
- Delegated work to staff, setting priorities and goals.
- Coordinated visual merchandising to enhance product displays and store layout.
- Assisting district store in store sets and inventory execution.
Education
Business management - Associate
Toccoa Falls College
Toccoa, GA05.2007
Skills
- Inventory management
- Payroll
- Data analysis
- Profit and loss
- Training and leadership
- Conflict resolution
- Time management
- Customer service
- Microsoft Office, Outlook, and Excel
- Marketing
- Store and sales management
- Relationship management
- Team building
- Operational efficiency
- Company procedure adherence
- Effective communication
Certification
- Driver's License
- Certified Notary Public
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Accomplishments
summa cum laude- 2004
Timeline
Logistics Analyst
Mansfield Energy
02.2023 - Current
Dispatch Supervisor
Casteel Heating & Cooling Inc.
11.2020 - 02.2023
Customer Service Representative/Dispatcher
ROOTER PLUS
08.2019 - 11.2020
General Manager
Ulta Beauty
09.2017 - 06.2019
Retail Operations Manager
Ulta Beauty
08.2009 - 09.2017
Business management - Associate
Toccoa Falls College