Lindsay Ross

Guided Alabama Medicaid members through application inquiries and eligibility assessments. Authorized prior medication and procedure requests based on Medicaid coverage rules. Explained features of various Medicaid plans tailored to member needs. Logged member data for transport arrangements and reimbursement requests for healthcare visits. Kept thorough records of each interaction to support service quality.

• Communicated effectively with customers, supervisors, and team members.
• Performed opening and closing duties, including store cleaning and restocking.
• Developed strong customer service skills and interpersonal communication abilities by working with a diverse group of customers.
• Greeted customers and answered questions regarding products and promotions.
• Provided excellent customer service through solving problems and answering questions.
• Assisted new employees during training sessions.
• Answered multi-line telephone system to direct calls and take messages.

• Demonstrated excellent communication skills with clients, coworkers, and management teams.
• Utilized GPS systems for navigation purposes during deliveries and pickups.
• Monitored driver performance through reviews, feedback, and coaching sessions.
• Resolved conflicts between customers or other drivers in a professional manner.
• Resolved customer complaints promptly and professionally.