Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills.
Overview
16
16
years of professional experience
Work History
Operations Manager & Buying Coordinator
Pink Lagoon
2019.12 - Current
Oversee daily store operations, ensuring a seamless and elevated customer experience
Manage visual merchandising to align with brand standards and seasonal storytelling
Analyze sales performance and implement strategies to drive revenue growth
Build and maintain strong client relationships to support retention and repeat business
Manage e-commerce operations, including product uploads, merchandising, and site updates
Coordinate inventory between retail and online channels to ensure accuracy and availability
Monitor online sales performance and implement strategies to increase traffic and AOV
Partner with creative teams to ensure cohesive digital brand presentation
Support buying strategy through product selection, assortment planning, and vendor communication
Track inventory levels and sales trends to inform reorders and markdown decisions
Coordinate purchase orders, deliveries, and vendor timelines
Assist in curating seasonal assortments aligned with brand identity and customer demand
Maintain strong relationships with vendors and brands
Plan and execute email campaigns to drive traffic, engagement, and sales
Maintain email calendar in alignment with promotions, launches, and event
Identify customer needs and recommend curated product selections
Contribute to overall store performance through strong product knowledge and merchandising awareness
Support in-store events and promotions to drive traffic and conversion
Dealer Support Representative
Stone Impressions
2019.04 - 2019.11
Provided excellent customer service to Tile Dealers nation-wide.
Entered several orders daily with accuracy and follow through.
Researched packaging, green initiative and vendor pop-ups.
Production Lead, Marketing & Distribution
Talbots
2017.05 - 2018.10
Performed press checks for color quality on merchandise catalog and high-profile holiday campaigns.
Attended store openings ensuring all marketing deliverables arrived and store associates were equipped to follow the VMG.
Travelled to New York Flagship store during holiday season to support sales associates and elevate presentation.
Supported the Production Manager in the yearly RFP process.
Cross-functional liaison between Marketing Department and Visual Merchandising Department.
Maintained 450+ store master marketing distribution, listing store attributes, opening and closings.
Created multiple excel documents to streamline workflow for Graphic Production.
Worked with multiple vendors to provide schedules, estimates and prototyping needs for both Marketing and Visual Merchandising groups.
Marketing Production Specialist
Talbots
2014.04 - 2017.05
Performed press checks for color quality on merchandise catalog and high-profile holiday campaigns.
Attended store openings ensuring all marketing deliverables arrived and store associates were equipped to follow the VMG.
Travelled to New York Flagship store during holiday season to support sales associates and elevate presentation.
Supported the Production Manager in the yearly RFP process.
Cross-functional liaison between Marketing Department and Visual Merchandising Department.
Maintained 450+ store master marketing distribution, listing store attributes, opening and closings.
Created multiple excel documents to streamline workflow for Graphic Production.
Worked with multiple vendors to provide schedules, estimates and prototyping needs for both Marketing and Visual Merchandising groups.
Senior Account Coordinator
The Rockport Company
2013.09 - 2014.04
Assisted Director of Creative Services/Visual Merchandising in maintaining monthly, quarterly and annual budgets for both print and décor used in stores.
Account Service Representative
The Rockport Company
2010.06 - 2013.09
Answered the wholesale customer service account line and entered orders, resolved order issues, concerns on schedules and credit line questions.
Supported multiple Sales Representatives in large order placements, over-sea container shipments and created a Power Point selling deck for off-price inventory opportunities.
Managed communication and streamlined information between factories, Inventory Management, Distribution Center, Sales Team and Credit Department.
Education
Bachelor of Science Degree - Business Administration, Dual Concentration of Management and Marketing
Northeastern University
Boston, MA
Skills
Problem-solving
Team leadership
Operations management
Customer service
Customer relations specialist
Inventory management
Timeline
Operations Manager & Buying Coordinator
Pink Lagoon
2019.12 - Current
Dealer Support Representative
Stone Impressions
2019.04 - 2019.11
Production Lead, Marketing & Distribution
Talbots
2017.05 - 2018.10
Marketing Production Specialist
Talbots
2014.04 - 2017.05
Senior Account Coordinator
The Rockport Company
2013.09 - 2014.04
Account Service Representative
The Rockport Company
2010.06 - 2013.09
Bachelor of Science Degree - Business Administration, Dual Concentration of Management and Marketing