Lindsay Whitbread
Sayville,NY
Summary
Dynamic and dedicated professional with a strong background in customer service and sales, honed at Planet Fitness. Proven ability to build relationships and enhance team performance while utilizing critical thinking and multitasking skills. Recognized for training new staff and improving operational efficiency, ensuring a positive experience for all clients.
Knowledgeable with solid background in rapport building. Demonstrated ability to ensure guest satisfaction and maintain high standard of service. Proven track record in multitasking and managing fast-paced environment with professionalism and efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dining Room Server
Bristal Assisted Living
Holtsville, NY
12.2023 - Current
- Maintained cleanliness and organization of dining areas, ensuring compliance with health and safety standards.
- Trained new servers on best practices for service efficiency and resident engagement techniques.
- Built long-lasting relationships with residents.
- Contributed to a positive work atmosphere by fostering teamwork among colleagues while also demonstrating initiative when needed.
- Maintained excellent standards of service by closely monitoring diner safety and meeting resident needs.
Lifeguard (Seasonal)
Trident
Multiple Locations
05.2021 - Current
- Responded promptly to emergencies, providing first aid and rescue techniques.
- Conducted regular safety inspections of equipment and facilities.
- Trained new lifeguards on protocols and emergency response procedures.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Collaborated closely with management to identify areas for improvement within the lifeguarding program.
Planet Fitness Team Member
Planet Fitness
Horseheads, NY
11.2025 - 03.2026
- Provided exceptional customer service, addressing member inquiries and resolving issues promptly.
- Maintained cleanliness and organization of fitness equipment, ensuring a safe environment for members.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Contributed to team success by completing jobs quickly and accurately.
- Supported team efforts in daily operations, contributing to smooth workflow within the gym.
- Upsold premium membership packages by highlighting value and personalizing recommendations.
- Built strong client relationships to identify needs and recommend higher-value services
Crew Member
SweetFrog Premium Frozen Yogurt
Horseheads, NY
10.2022 - 04.2024
- Trained new crew members on operational procedures and customer service best practices.
- Collaborated with team members to streamline operations during peak hours, improving workflow efficiency.
- Resolved customer inquiries and complaints promptly, fostering positive brand perception.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Secretary
Jo Art Photography
Sayville, NY
05.2020 - 08.2020
- Assisted clients with inquiries, providing exceptional customer service and support.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained electronic filing systems and categorized documents.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Education
Bachelor of Science - Speech And Hearing
Elmira College
Elmira, NY05-2026
High School Diploma -
Sayville High School
West Sayville, NY06-2022
Skills
- Sales experience
- Sales methods
- First aid
- Patience and empathy
- Team bonding
- Equipment management
- Multitasking
- Critical thinking
- Customer service
Certification
- First Aid/CPR Certified
- BLS Certified
Timeline
Planet Fitness Team Member
Planet Fitness
11.2025 - 03.2026
Dining Room Server
Bristal Assisted Living
12.2023 - Current
Crew Member
SweetFrog Premium Frozen Yogurt
10.2022 - 04.2024
Lifeguard (Seasonal)
Trident
05.2021 - Current
Secretary
Jo Art Photography
05.2020 - 08.2020
Bachelor of Science - Speech And Hearing
Elmira College
High School Diploma -
Sayville High School