LINDSAY YURCINA
Dallas,TX
Overview
24
24
years of professional experience
Work History
Customer Service Team Lead
Laboratory Corporation of America
Phoenix, AZ
01.2015 - Current
- Currently a team leader in the Customer Services Department to coordinate workflow of 25 or more Customer Service Representatives
- Researches, troubleshoots, follows-up, and resolves account inquiries and problems
- Provides guidance and expertise to work group in resolving customer problems
- Trained new employees
- Assigns and reviews work of assigned employees including scheduling and prioritizing
- Worked under minimal supervision
- Worked closely with supervisor providing help with daily tasks
Customer Service Representative
Laboratory Corporation of America
Phoenix, AZ
01.2013 - 01.2015
- Responsible for providing effective customer service for all and internal and external clients
- Researches, troubleshoots and follows up on customer inquiries and complaints
- Provides accurate and current information to clients regarding testing procedures, patient results and everyday client processes
- Practices customer service department procedures and operations thoroughly with exceptional computer experience
Specimen Processor
Laboratory Corporation of America
Phoenix, AZ
01.2011 - 01.2013
- Prepares laboratory specimens for designated departments/ locations prior to laboratory analysis and testing
- Unpacks specimens from branches or ports and routes specimens by type to various staging areas
- Prepares all specimens received for testing in designated laboratory departments or locations such as staging of specimens, centrifuge, separate serum, and blood smears
- Aliquots sample for departments
- Prepares excess specimen samples for storage and resolves and document problem specimens
Supervisor
International Coffee and Tea, LLC (The Coffee Bean)
Mesa, AZ
01.2001 - 01.2006
- Responsible for the efficient and profitable operation of their specialty coffee stores, possessing an entrepreneurial spirit and a sincere desire to make a difference
- Accounted for operations, marketing, inventory, recruiting, training, coaching and counseling and the overall development of the team
Timeline
Customer Service Team Lead
Laboratory Corporation of America
01.2015 - Current
Customer Service Representative
Laboratory Corporation of America
01.2013 - 01.2015
Specimen Processor
Laboratory Corporation of America
01.2011 - 01.2013
Supervisor
International Coffee and Tea, LLC (The Coffee Bean)
01.2001 - 01.2006
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