LINDSAY MILLETT
Summary
Dynamic HR and Payroll Administrator with expertise in ADP Workforce Now at Tri City Rentals, ensuring precise payroll processing and compliance. Skilled in timekeeping accuracy, problem-solving, and fostering a collaborative environment while maintaining confidentiality. Proven ability to enhance operational and departmental efficiency through software implementation, streamlining outdated processes and forms, and effective communication.
Overview
9
9
years of professional experience
Work History
HR / PAYROLL ADMINISTRATOR
TRI CITY RENTALS
Albany, NY
03.2024 - Current
- Monitored timesheet submissions for a large enterprise, ensuring accurate and timely payroll processing on a bi-weekly basis.
- Answered employee and supervisor inquiries about payroll, benefits, and ADP while escalating issues as needed.
- Guaranteed legal compliance through meticulous review and processing of onboarding paperwork including company, tax, and government forms.
- Maintained accurate employee payroll records to reflect changes to pay rate, job title, payroll deductions, exemptions, benefits, direct deposit, employment status & assigned work location.
- Assisted in implementing new payroll software to automate employee timekeeping and enhance payroll accuracy, operational efficiency, and workforce productivity — which was successfully rolled out to over 450 employees.
- Designated to oversee internal ADP helpdesk, ensuring ongoing system support for managers and supervisors across 40 properties.
PROCUREMENT SPECIALIST
COMCAST
Troy, NY
05.2023 - 12.2023
- Collaborated with warehouse manager daily to assess needs for ongoing network installations and upcoming projects and resolved inventory discrepancies by contributing to weekly audits.
- Showcased organization by managing quote requests, monitoring lead times, and expidting orders while building solid vendor partnerships through prompt communication.
- Facilitated interdepartmental communication through Outlook, Teams, and Wrike to keep colleagues updated and informed on anticipated equipment status.
TIER 1 HELP DESK (CCS)
COMCAST
Troy, NY
05.2022 - 05.2023
- Utilized tools and resources to troubleshoot with guests for the purpose of restoring their Wi-Fi connectivity of various electronic devices. Escalated ticket when issues fell beyond my scope.
- Consistently surpassed customer service and performance benchmarks. Earned two distinct achievements before promotion after one year.
INSTALLER — INDEPENDENT CONTRACTOR
KATCHAKID NORTHEAST
Albany, NY
01.2018 - 06.2023
- Trained new hires while overseeing installation of specialized safety nets on residential and foreclosed properties in solo or team settings.
- Coordinated with clients to schedule installation and organized travel logistics for overnight installations throughout the week.
Education
Associate of Science - Programming For Game Design
SUNY SCHENECTADY COMMUNITY COLLEGE
SCHENECTADY, NY01-2021
Bachelor of Arts - Fine Arts & Business Administration Minor
RUSSELL SAGE COLLEGE
ALBANY, NY05-2015
Skills
- Microsoft Teams, Outlook, Word, Excel, PowerPoint
- ADP Workforce Now
- Payroll Processing
- New Hire Onboarding
- Timesheet Validation
- Records Management
- Report Preparation
- Maintaining Data Integrity
- Technical Troubleshooting
- Travel Coordination
- Customer Service
- Analytical / Detail-Oriented
Accomplishments
- Comcast Business EXCEL Award (July 2022) — In recognition for excellent customer service leadership amongst the Service Assurance department; awarded 3 months into employment.
- Deep Blue Communications 2022 Service Assurance Satisfaction Award for Outstanding Customer Service (December 2022) — In recognition for consistently exceeding expectations by maintaining a positive and helpful attitude, while providing exemplary customer service.
Timeline
HR / PAYROLL ADMINISTRATOR
TRI CITY RENTALS
03.2024 - Current
PROCUREMENT SPECIALIST
COMCAST
05.2023 - 12.2023
TIER 1 HELP DESK (CCS)
COMCAST
05.2022 - 05.2023
INSTALLER — INDEPENDENT CONTRACTOR
KATCHAKID NORTHEAST
01.2018 - 06.2023
Associate of Science - Programming For Game Design
SUNY SCHENECTADY COMMUNITY COLLEGE
Bachelor of Arts - Fine Arts & Business Administration Minor
RUSSELL SAGE COLLEGE