Lindsay Polinski
Direct Support Assistant
HAMBURG,NY
Summary
Dedicated Direct Support Professional with a history of meeting agency goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the agency. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of OPWDD policies and training in medicaid compliance. Motivated to learn, grow and excel.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Direct Support Assistant
Office For People With Developmental Disabilities
West Seneca, NY
03.2018 - Current
- Provided compassionate and patient-focused care to cultivate well-being.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Completed regular check-ins and progress report for each client.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Evaluated client progress toward established annual and quarterly goals.
- Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression.
Personal Assistant
Kenneth Kraska
Williamsville, NY
04.2014 - 03.2018
- Housekeeping of the interior of residence to improve the aesthetic value of the property.
- Gardening and landscaping of the gardens outdoors to maintain the appearance of the residential property.
- Possess excellent time management and organizational skills.
Fine Dining Server
Ricotta And Ricotta Inc.
Orchard Park, NY
05.2012 - 06.2014
- Communicated information clearly and accurately.
- Committed to the assistance and support of others while maintaining a positive and helpful attitude.
- Built rapport with customers and deal tactfully with difficult customers.
- Trained new and existing personnel in company policies and protocol.
- Delivered quality services while demonstrating attention to detail, flexibility, and innovation in resolving problems.
Server
Darden Restaurants, Olive Garden
Cheektowaga, NY
06.2008 - 03.2012
- Planned and organized work under minimal supervision.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes.
- Easily establish rapport with people of all ages, cultures, and beliefs.
- Acted as a mentor for new trainees engaged in on the job training.
- Ability to complete several transactions simultaneously with attention to detail.
- Team player who is hard-working and goal-oriented.
Education
Bachelor Of Arts - Community And Human Services
SUNY Empire State College
Saratoga Springs, NY 09.2019 - 10.2021
Associate Of Applied Science -
Erie Community College
Buffalo, NY 02.2012 - 06.2015
Skills
Planning and Coordination
Self-Motivated
Problem-Solving
Flexible and Adaptable
Electronic Health Record Software Proficiency
MS Office
Skilled community-based case manager
Timeline
Bachelor Of Arts - Community And Human Services
SUNY Empire State College
09.2019 - 10.2021
Direct Support Assistant
Office For People With Developmental Disabilities
03.2018 - Current
Personal Assistant
Kenneth Kraska
04.2014 - 03.2018
Fine Dining Server
Ricotta And Ricotta Inc.
05.2012 - 06.2014
Associate Of Applied Science -
Erie Community College
02.2012 - 06.2015
Server
Darden Restaurants, Olive Garden
06.2008 - 03.2012