Dallas Whitely
Buffalo,NY
Summary
Detail-oriented professional transitioning into information technology, bringing strong problem-solving skills, documentation experience, and customer-facing support from state service and management roles. Comfortable with computer systems, reporting, and troubleshooting in structured environments. Motivated to grow within IT and cybersecurity through hands-on experience and continued learning.
Overview
6
6
years of professional experience
Work History
Direct Support Assistant
NYS Office For People With Developmental Disabilities
Buffalo, NY
09.2025 - Current
- Provided compassionate support and care to individuals with developmental disabilities, fostering their personal growth and well-being.
- Accurately documented daily activities, observations, and incidents in electronic records, ensuring compliance with regulatory standards.
- Demonstrated strong communication skills, effectively interacting with individuals, families, and team members.
Certified Nursing Assistant
Buffalo Home Care
Buffalo, NY
03.2024 - 01.2026
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained accurate patient records, ensuring compliance with healthcare standards.
Carpenter
Carpenters Union Local 276
Buffalo, NY
06.2024 - 08.2025
- Constructed wooden frameworks and structures following blueprints and specifications.
- Operated power tools and machinery to execute precise cuts and measurements.
- Collaborated with project teams to ensure timely completion of carpentry tasks.
- Specialized in specific carpentry tasks such as framing, finish work, or restoration projects to provide clients with tailored services and high-quality results.
Security Officer
Allied Universal Security Services
Buffalo, NY
11.2022 - 02.2023
- Monitored premises and conducted regular patrols to ensure safety and security.
- Responded promptly to incidents, ensuring effective resolution and documentation.
Service Advisor
Northtown Automotive
Buffalo, NY
01.2022 - 01.2023
- Assisted customers in understanding service needs and options.
- Coordinated service appointments, ensuring efficient scheduling and resource allocation.
- Provided detailed explanations of repair processes and costs to clients.
- Maintained accurate records of customer interactions and transactions in management system.
Manager
Mcdonalds
Buffalo, NY
12.2019 - 12.2021
- Oversaw daily operations to ensure efficient workflow and high standards of service.
- Trained and mentored team members on customer service protocols and operational procedures.
- Implemented inventory management practices to minimize waste and optimize stock levels.
- Analyzed sales data to identify trends and adjust staffing accordingly for peak hours.
Education
High School Diploma -
McKinley High School
Buffalo, NY06.2021
Skills
- Client Support & Service Delivery
- Professional Documentation & Reporting
- Construction & Trade Fundamentals
- Team Leadership & Coordination
- Computer Systems & Data Management
- Analytical Problem Solving
Timeline
Direct Support Assistant
NYS Office For People With Developmental Disabilities
09.2025 - Current
Carpenter
Carpenters Union Local 276
06.2024 - 08.2025
Certified Nursing Assistant
Buffalo Home Care
03.2024 - 01.2026
Security Officer
Allied Universal Security Services
11.2022 - 02.2023
Service Advisor
Northtown Automotive
01.2022 - 01.2023
Manager
Mcdonalds
12.2019 - 12.2021
High School Diploma -
McKinley High School